Scheduling & Customer Service Coordinator

5 - 10 years

7 - 12 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description


We are seeking a highly organized and detail-oriented Scheduling & Customer Service Coordinator to join our team. This role is essential in ensuring seamless communication between our clients and maintenance team, while also managing key administrative functions that keep our operations running smoothly.

Schedule & Work Environment

Shifts : US shifts (Night shifts)

Location: Mohali phase 8 A

Key Responsibilities

Serve as the primary point of contact for clients, providing exceptional customer service

Coordinate job scheduling with customers and the maintenance team

Communicate daily with maintenance technicians to ensure schedules and work orders are aligned

Prepare and deliver estimates to customers

Generate invoices and manage payment collection

Maintain accurate records of schedules, estimates, invoices, and payments

Manage and organize job assignments using Google Calendar and scheduling platforms

Required Skills & Experience

Minimum of 5 years in customer service, scheduling, or administrative coordination preferred

Proficiency in QuickBooks, Thumbtack, Angi s List, HomeWise, and other estimate-making tools

Strong multitasking and organizational skills with keen attention to detail

Excellent communication skills, both written and verbal

Ability to work independently and manage competing priorities effectively

Compensation

Pay is based on experience

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