Job
Description
Job : SAP Service Delivery Manager Jobs in Hyderabad (J49112)- Job in Hyderabad SAP Service Delivery Manager (Job Code : J49112) Job Summary BCA, BE-Comp/IT, BE-Other, BSc-Comp/IT, BTech-Comp/IT, BTech-Other Key Skills: Company Description Our client is a global knowledge practice that provides consulting, technology, engineering, management and innovation services to leading businesses, governments, non-governmental organizations and not-for-profits. We focus on gaining, refining and sharing expertise in the energy and utility sector, then provide strategic advice and implement outcome-driven solutions. Working with customers across the utility value chain, we deliver sustainable and lasting improvements to their efficiency and performance, adding value to their bottom line. Demand for power, gas and water is consistently growing as the population of the planet expands. Our goal is to support large consumers of energy and water, and improve the sustainability of resources by increasing efficiency and optimizing existing operations. We also develop commercially successful ways to use renewable resources which deliver transformative advantages for our customers. As demand grows so does opportunity, something Enzen has seized on since its inception in 2006. The business has grown and developed across the globe, with a physical presence in the UK, India, Australia, USA, Spain, Turkey, Middle-East, Africa and Kazakhstan. As we push into the second decade of the company, we`re super-charging our growth by delivering exceptional value and results to our customers. For people with the right mindset, the opportunity to develop and grow in the organization has never been greater. Our expanding solutions, services and geographies mean we`re always on the lookout for individuals who can drive positive change and are hungry for the success and rewards that go with it. Job Description Key Responsibilities: Lead IT service operations across multiple accounts, ensuring adherence to SLAs, KPIs, and compliance frameworks. Own and govern ITIL processes, particularly Incident Management, Problem Management, Service Request Fulfilment, and Change Management. Act as the primary escalation point for major incidents and drive resolution with cross-functional teams. Conduct regular service reviews, root cause analysis, and operational health checks. Collaborate with client stakeholders to align service delivery with business expectations. Drive continuous improvement initiatives to enhance service quality and operational efficiency. Lead and mentor L2/L3 support teams, ensuring knowledge transfer and adherence to best practices. Coordinate with infrastructure, applications, and security teams for seamless service operations. Produce accurate and timely operational reports and dashboards. Represent company at various client forums including governance and leadership meetings Required Skills Qualifications: Bachelor`s degree in Computer Science, Information Technology, or a related field. ITIL v3/v4 Foundation certified (Intermediate/Expert preferred). 8 12 years of IT operations experience, with at least 3 5 years in a leadership or service delivery role. Proven experience in managing operations in a multi-vendor or managed services environment. Strong understanding of ITSM tools like ServiceNow, BMC Remedy, or similar. Excellent communication, stakeholder management, and problem-solving skills. Experience with cloud and hybrid environments is a plus. Preferred Competencies: Ability to lead cross-functional teams during critical incidents. Knowledge of SAP modules and cross functional integration. Strong documentation, reporting, and presentation skills. Familiarity with Agile/DevOps methodologies and modern IT service delivery frameworks.
