SAP Service Delivery Manager

The SAP Service Delivery Manager will be responsible for overseeing the end-to-end delivery of SAP services, ensuring high-quality service, customer satisfaction, and operational efficiency. The role involves managing client relationships, coordinating support teams, driving continuous improvements, and ensuring SAP service delivery aligns with business objectives.

• Own and manage the delivery of SAP support and services (AMS, projects, enhancements, and upgrades).
• Ensure service levels, KPIs, and SLAs are consistently achieved or exceeded.
• Oversee incident, problem, change, and release management processes within SAP environments.
• Serve as the primary point of contact for SAP service delivery with business stakeholders and customers.
• Build and maintain strong client relationships, ensuring alignment with business requirements and expectations.
• Manage escalations and resolve service-related issues effectively and efficiently.
• Lead and coordinate SAP functional and technical teams (onshore and offshore).
• Manage third-party vendors or partners delivering SAP services.
• Drive workforce planning, performance management, and optimal resource utilization.
• Conduct regular service reviews with stakeholders, including SLA performance and improvement initiatives.
• Ensure compliance with ITIL processes, internal policies, and audit requirements.
• Monitor budgets, costs, and resource allocations to achieve cost-effective service delivery.
• Identify and implement opportunities for service optimization and automation across SAP landscapes.
• Promote the adoption of SAP best practices and emerging technologies (e.g., S/4HANA, SAP BTP, Fiori).
• Support digital transformation initiatives leveraging SAP solutions.

• Manage end-to-end SAP service delivery
• Act as the primary contact for clients
• Lead and coordinate SAP technical/functional teams (onshore & offshore) and manage third-party vendors.
  
• Ensure governance, compliance with ITIL processes
• Drive continuous of SAP best practices

• 8 12 years of SAP experience
• Strong knowledge of SAP modules, integration, and support environments
• Excellent leadership, stakeholder management, and client engagement skills
• Strong understanding of ITIL framework and service management processes
• Proven experience managing SAP Projects

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company