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SAP-Service Delivery Manager

12 - 16 years

10 - 15 Lacs

bengaluru

Posted:5 days ago| Platform: Naukri logo

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Skills Required

service delivery issue management erp sap oracle team management scrum master ai sap erp process optimization pmp automation servicenow operations scrum agile business operations jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Job Summary:

We are looking for a

Techno-Functional SAP Service Delivery Manager

with expertise in SAP, ERP, and related technologies. This role involves managing complex programs, driving operational excellence, and leading multiple Scrum teams to deliver high-value business solutions.

Key Responsibilities

  • Program & Project Leadership

    Lead SAP/ERP programs, manage budgets, P&L, risks, and ensure timely delivery of high-value business solutions.

  • Agile Delivery & Team Management

    Oversee multiple Scrum teams, implement Agile/Scrum methodologies, and mentor team members.

  • Risk & Issue Management

    Identify planning gaps, manage dependencies, and implement mitigation strategies proactively.

  • Client & Stakeholder Engagement

    Champion business cases for change, negotiate statements of work, and maintain strong client relationships.

  • Process Optimization & Automation

    Drive operational improvements through rigorous processes, tools, automation, and transformation initiatives.
Your Profile

  • Techno-Functional Expertise

    Strong knowledge in SAP, ERP, Custom Software, or Oracle.

  • Agile & Scrum Proficiency

    Scrum Master certification required; PMP desired.

  • Leadership & Communication

    Proven ability to lead teams, mentor, and engage with executive-level stakeholders.

  • Analytical & Problem-Solving Skills

    Ability to manage risks, resolve issues, and drive operational excellence.

  • Tool Knowledge

    Familiarity with MS Project, Excel, PowerPoint, JIRA, and ServiceNow.

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