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Capgemini
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SAP-Service Delivery Manager

SAP-Service Delivery Manager

Capgemini

12 - 14 years

10 - 15 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

service delivery resource management global delivery sap c contractual compliance sla logistics strategic planning operations compliance leadership finance communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role
Total Experience:12-14 Years ONLY
LocationMumbai and Bangalore

C lient Management – Act as the primary SAP delivery contact and maintain strong client relationships to align services with business needs.

Service Delivery – Oversee daily operations (incidents, changes, enhancements) ensuring SLA and contractual compliance.

Project & Resource Management – Plan and deliver SAP projects on time, manage global teams, and ensure skill alignment.

Performance & Optimization – Track KPIs, prepare reports, and implement strategies for continuous improvement.

Financial & Strategic Planning – Manage budgets, profitability, and support account growth aligned with client goals.

Your Profile

Relevant Experience: 8–10+ years in SAP service delivery, including ECC and S/4HANA.

SAP Expertise: Functional knowledge in modules like OTC, PTP, FTM, Finance, Logistics.

Leadership: Experience managing teams of 20+ analysts across global delivery centers.

Communication: Strong client-facing and executive-level communication skills.

Process Knowledge: Familiarity with ITIL frameworks and Capgemini delivery methodologies.

Compliance: Understanding of regulatory requirements (e.g., SOX).

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SAP-Service Delivery Manager