SAP CX Delivery Manager-Senior Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

SAP CX Delivery Manager – Job Description

Key Responsibilities:

• Manage & Lead end-to-end SAP project delivery, including planning, execution, and handover for SAP Commerce Implementations and Rollouts to Multiple markets
• Develop project plans, timelines, and staffing in alignment with business requirements and strategic objectives
• Ensure SAP Commerce projects are delivered on time, within scope, and within budget, while meeting quality standards
• Collaborate with client stakeholders, functional & technical teams, to understand business needs and translate them into requirements
• Manage expectations and communication with key stakeholders, ensuring alignment on project scope, timelines, and deliverables.
• Serve as the primary point of contact for project updates and escalations, maintaining transparency and effective communication throughout the project lifecycle.
• Lead and mentor project teams, ensuring that team members are aligned with project objectives and are equipped to deliver high-quality results.
• Foster a positive team culture and provide ongoing support to ensure team members are motivated and productive.
• Identify, track, and mitigate risks that may impact the successful delivery of SAP projects.
• Proactively manage project issues and take corrective actions to ensure minimal disruption to project timelines and deliverables.
• Continuously evaluate SAP delivery processes to identify areas for improvement, efficiency gains, and standardization.
• Implement best practices for project management, change management, and system optimization.
• Collaborate with business and IT teams to drive continuous improvement and optimization of SAP solutions post-implementation.
• Ensure SAP systems are effectively maintained, supported, and enhanced to meet changing business needs.

Qualifications:

• Education: Bachelor’s degree in engineering. MBA is a plus.
• 15 – 20 years of extensive SAP Commerce Experience with a minimum of 5 years in delivery management role
• Extensive experience in SAP Commerce implementations (B2B, B2C, D2C)
• Strong hands-on experience with HMC, HAC, and Cockpits (CMS, WCMS, CS, import, admin).
• Expertise in integration with 3rd party and SAP applications.
• Proficiency in managing and handling Hybris impex content catalogs.
• Deep understanding and experience with Web Services (REST/SOAP).
• Proven experience working with Spring frameworks including Spring Core, Spring MVC, Spring Security, and Spring Integration.
• Solid experience in Java Enterprise Edition (JEE), including Java, Servlets, JSP, and JSTL.
• Strong communication and stakeholder management skills, with the ability to manage and negotiate with both business and technical teams.
• Experience working with Global Clients across geographies
• Proven track record of successful SAP project delivery (both on-time and on-budget).
• Excellent leadership, team management, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proficiency with SAP project management tools (MPP, ADO, etc).

What we look for

• Ability to extend our reputation in the marketplace
• Passion for problem-solving and helping our clients with some of their most complex issues

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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