- Understand and support documentation of business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.
- Develop detailed functional specifications for SAP Controlling components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
- Provide support to the lead Product Manager in their interactions with business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
- Support the product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business sign-off
- Support requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP Controlling product suite
- Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
- Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
- Monitor impacts to other processes and products that may stem from changes they promote across the SAP Controlling product suite
- Team with other Technical teams and business stakeholders to manage/monitor functional incidents and service requests through full lifecycle (through closure)
- Provide technical incident, service request, and problem tickets management oversight and prioritization Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
- Adheres to SLA compliance for all workloads and re-prioritizes tickets if necessary
- Analyzes batch failures/errors and summarize findings in reports to lead Product Manager
Skills and attributes for success
- 7+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management
- 7+ years of experience in SAP FI-CO solutions
- Foundational knowledge of financial principles and accounting practices to effectively manage controlling processes.
- Direct experience in supporting Finance and Controlling operations for a global professional services organization (Big 4 experience preferred)
- SAP certification preferred
- History of working credibly with senior stakeholders
- Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
- Ability to work with people in a variety of cultures, countries and time zones
- Knowledge of Artificial Intelligence, BOT Framework and Machine learning
To qualify for the role, you must have
- Creative and self-starter mindset with strong analytical and quantitative skills to operate, at times, without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.
- Effective listening skills and display openness to other peoples ideas and thoughts.
- Ability to deal efficiently with escalations, conflicts and difficult situations/people under pressure.
- English language skills exceptional written and verbal communication.
- Flexibility to work out of regular office hours to cater to the global organization needs.
Ideally, you ll also have
- Prior experience working for a large, global organization with a complex environment
Education
Bachelor s degree in finance, business, computer science or a related discipline, or equivalent work experience
Experience
- 7+ years of relevant experience in an ERP/SAP Financial Product function
- S4HANA hands-on experience
- Possession of a current (non-expired) professional, industry recognized certification preferred
