SAP ADM Manager / operational

SAP ADM Manager

Experience: 10 years

Location: BNG.

JD:

Key Responsibilities:

• Lead and manage SAP Application ticket Resolution for all SAP Modules, SuccessFactors and Ariba. Expected to understand SAP Modules atleast
• Ensure high availability, reliability, and performance of SAP systems through proactive monitoring and issue resolution.
• Manage a team of internal staff and/or vendor resources, ensuring adherence to SLAs and KPIs.
• Act as the point of contact for SAP incidents, enhancements, and minor projects.
• Prioritize and allocate resources effectively for both corrective and preventive maintenance tasks.
• Collaborate with business teams to understand requirements and ensure timely delivery of solutions.
• Ensure compliance with internal policies and audit requirements.
• Identify improvement areas and drive automation and optimization initiatives.
• Manage service delivery partners and third-party vendors, including governance, performance, and escalations.
• Maintain documentation of changes, enhancements, and support procedures.

Requirements:

Education & Experience:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of overall SAP experience, with at least 3 years in a managerial or lead role within SAP ADM.
• Strong knowledge of SAP ECC or S/4HANA Modules.

Technical & Functional Skills:

• Deep understanding of SAP functional modules and integration points.
• Experience managing incident, problem, and change management processes (preferably using ITIL framework).
• Hands-on knowledge of SAP Solution Manager, CHARM, and monitoring tools is a plus.
• Familiarity with agile and waterfall methodologies.

Soft Skills:

• Strong leadership, communication, and stakeholder management skills.
• Ability to work under pressure and prioritize multiple tasks.
• Excellent problem-solving and decision-making abilities.