Salon & Spa Consultant

Job Title: Beauty & Salon Consultant

Location: Vellore, Katpadi
Department: Salon & Spa Operations
Reports To:Salon Manager

Position Summary:

The Beauty & Spa Consultant plays a key role in providing personalized consultations and expert advice to clients on suitable beauty, skin, hair, and spa services. The role focuses on understanding client needs, recommending appropriate treatments or packages, and ensuring a premium Bodycraft experience that promotes client satisfaction and retention.

Key Responsibilities:

1. Client Consultation & Service Recommendation

• Conduct professional consultations to understand client needs, preferences, and concerns.
• Recommend suitable treatments, services, and homecare products based on analysis and requirements.
• Ensure clients are well-informed about service steps, duration, and expected results.

2. Client Experience & Relationship Management

• Build and maintain strong client relationships through personalized service and follow-ups.
• Handle client queries and feedback courteously, ensuring complete satisfaction.
• Maintain a professional and welcoming demeanor in line with Bodycraft’s service standards.

3. Sales & Revenue Contribution

• Promote membership plans, service packages, and retail products to achieve monthly sales targets.
• Support the front desk team in booking consultations and follow-up appointments.
• Track and report on client conversion rates and repeat business.

4. Coordination & Teamwork

• Coordinate with stylists, therapists, and skin experts to ensure smooth service delivery.
• Communicate client preferences and special notes to the respective service team.
• Participate in staff meetings, training sessions, and product knowledge programs.

5. Documentation & Reporting

• Maintain accurate client records, including consultation details and service history.
• Update CRM or software systems with consultation outcomes and recommendations.
• Submit daily/weekly reports on consultations, sales, and client feedback.

Skills & Requirements:

• Minimum qualification: Graduate or Diploma in Cosmetology / Beauty Therapy / Spa Management.
• 2–5 years of experience as a Beauty Consultant, Salon Consultant, or similar client-facing role.
• Strong knowledge of beauty, skincare, haircare, and spa services.
• Excellent communication, presentation, and interpersonal skills.
• Sales-driven mindset with customer service excellence.
• Proficiency in MS Office and salon management software.

Work Details:

• Work Days: 6 days a week (including weekends & public holidays)
• Timings: Rotational shifts as per business hours
• Compensation: As per industry standards + Incentives

About Bodycraft:

Bodycraft Salon & Spa is a leading name in beauty and wellness, offering world-class salon, skin, hair, and spa services with cutting-edge technology and expert professionals. As a Consultant at Bodycraft, you’ll play a vital role in ensuring every client receives a personalized, luxurious, and memorable experience.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person