Salesman

Job Description: Salesman – Shivraj Laxmichand Jain JewellersJob Title: Salesman Department: Sales & Customer Relations Location: Shivraj Laxmichand Jain Jewellers, Somajiguda, Hyderabad Reporting To: Store Manager / Managing Director Job SummaryThe Salesman is responsible for delivering a premium jewellery buying experience to customers by understanding their preferences, providing product knowledge, demonstrating collections, and ensuring customer satisfaction. The role requires strong communication, product expertise, and relationship-building skills to achieve sales targets while representing the brand’s values of trust, purity, and personalized service. Key ResponsibilitiesCustomer Handling & SalesGreet customers warmly and create a friendly first impression in the showroom. Understand customer needs and recommend suitable jewellery (gold, diamond, polki, temple, silver, etc.). Demonstrate products, explain features (purity, BIS hallmark, IGI/GIA certificates, weight, making charges, guarantees). Prepare and finalize sales orders, billing, and customer receipts. Up-sell and cross-sell jewellery categories to improve customer experience and overall revenue. Product KnowledgeMaintain updated knowledge of product collections, purity standards, gemstone certifications, and market trends. Understand in-house manufacturing vs. outsourced products and communicate value to customers. Explain customization options, order timelines, and after-sales care procedures. Customer Relationship ManagementBuild long-term relationships through follow-ups, communication, and personal attention. Maintain a professional approach with regular clients, VIP customers, and walk-in customers. Handle customer queries, complaints, and concerns politely and efficiently. Showroom OperationsEnsure counters are clean, organized, and well-presented at all times. Maintain proper stock arrangement, tagging, and product safety. Assist with inventory counting and coordination with karigars, back-office, and billing team. Maintain showroom discipline, uniform standards, and punctuality. Documentation & ComplianceVerify customer ID for high-value transactions when required. Ensure billing accuracy and follow company policies for returns, exchange, and guarantee. Protect brand confidentiality, customer privacy, and showroom security guidelines. Required Skills & CompetenciesExcellent communication and interpersonal skills. Positive, polite, energetic, and customer-focused attitude. Ability to build trust and long-term relationships with customers. Basic computer skills for billing, data entry, and CRM software. Sales negotiation and persuasion skills. Knowledge of gold purity, diamond grading, and jewellery types (training will be provided). Preferred Qualifications1–3 years of jewellery showroom experience preferred (freshers may be considered). Knowledge of Hindi, English, and Telugu is an advantage. Experience in retail luxury sales is a plus. Work Timings & EnvironmentFull-time showroom hours (including weekends and festival seasons). Uniform, ID card, and grooming standards must be followed. Team-oriented, respectful culture aligned with SLJ core values: trust, relationships, premium service, and after-sales care. Benefits & IncentivesCompetitive salary with monthly sales incentives. Commission on individual and team targets. Staff meals, transportation/valet support, and accommodation (if applicable). Training sessions directly by the Managing Director to improve product knowledge and sales confidence. Annual outings, rewards for punctuality and outstanding performance.