Salesforce Support Resource

As a Salesforce Team Lead, your role involves assembling a team of Salesforce experts in the NCR region who excel in working in a Hybrid environment. You are expected to have Salesforce Admin / PD1 certification along with additional certifications. Your experience in Senior Configuration / Admin, Debugging / Admin, Data Management / Admin, Pardot, and Senior tech / Dev domains will be greatly valued. Your key responsibilities will include: - Leading a team of Salesforce experts in the NCR region - Holding Salesforce Admin / PD1 certification with additional certifications - Demonstrating expertise in Senior Configuration / Admin, Debugging / Admin, Data Management / Admin, Pardot, and Senior tech / Dev domains - Utilizing hands-on experience in Salesforce administration, user management, customization, and security settings - Diagnosing and resolving Salesforce issues, managing support tickets, and troubleshooting system errors - Using data import/export tools like Data Loader and ensuring data quality practices - Creating and managing reports and dashboards for insights and decision-making support - Providing technical support and training to end-users to enhance their Salesforce experience - Developing user guides, FAQs, and training materials based on common issues and user needs - Analyzing support trends, identifying recurring issues, and suggesting solutions or enhancements for improvement Qualifications required for this role: - Bachelor's degree in IT, Business, or a related field - Minimum of 3 years of experience in a large tech support team - Technical skills in Salesforce administration, user management, customization, and security settings - Strong track record in diagnosing and resolving Salesforce issues - Proficiency in data import/export tools such as Data Loader and data quality practices - Expertise in creating and managing reports and dashboards - Customer service experience in providing technical support and training to end-users - Ability to develop user guides, FAQs, and training materials based on common issues and user needs - Analytical skills to analyze support trends, identify recurring issues, and suggest solutions for improvement,