Salesforce Support Analyst

As a Salesforce Support Analyst at Staff4Me, you will play a vital role in providing technical support and troubleshooting assistance to end-users utilizing the Salesforce CRM system. You will work closely with both technical and non-technical teams to resolve issues, answer questions, and provide guidance on system usage. Your responsibilities will include: - Responding to user inquiries and troubleshooting issues related to Salesforce CRM. - Collaborating with cross-functional teams to gather requirements and provide system enhancements and customization recommendations. - Assisting with Salesforce configuration, data management, and system integrations. - Monitoring system performance, identifying and resolving any operational or technical issues. - Maintaining accurate documentation of user issues, resolutions, and system processes. - Providing end-user training and support on Salesforce functionalities and best practices. We are looking for candidates with a strong understanding of Salesforce CRM and experience in providing technical support. The ideal candidate is detail-oriented, customer-focused, and has excellent problem-solving skills. Requirements: - Bachelor's degree in Computer Science, Information Systems, or a related field. - At least 3 years of experience providing technical support for Salesforce CRM. - Strong knowledge of Salesforce functionality, including Sales Cloud and Service Cloud. - Experience with Salesforce configuration, data management, and system integrations. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment.,