Salesforce Loyalty Management Consultant

Job Description

🔹 Job Title: Salesforce Loyalty Management Consultant (Banking Sector) 🔹 Experience: 2–4 Years 🔹 Location: Remote 🔹 Job Type: Full-Time 🔸 Key Responsibilities 🟢 Implement and configure Salesforce Loyalty Management for banking loyalty programs. 🟢 Work with stakeholders to design tiered loyalty programs, reward structures, and member engagement models. 🟢 Customize customer journeys for credit card users, savings account holders, and digital banking customers. 🟢 Integrate Salesforce with core banking systems, mobile apps, and third-party fintech solutions. 🟢 Define and manage business rules for loyalty accrual and redemption based on banking transactions. 🟢 Use Salesforce Flow , Apex , and Lightning Web Components (LWC) to automate and personalize member experiences. 🟢 Conduct UAT, troubleshoot issues, and ensure end-to-end delivery of solutions. 🟢 Document configurations, flows, and technical setups clearly. 🔸 Required Skills & Qualifications ✅ 2–4 years of Salesforce experience, including at least 1 year with Salesforce Loyalty Management . ✅ Strong knowledge of Salesforce Sales Cloud , Service Cloud , and Experience Cloud . ✅ Hands-on expertise in Loyalty Program Design – points, tiers, rewards, and member lifecycle management. ✅ Proficient in Apex , SOQL , and LWC development. ✅ Experience with Salesforce Flow and Process Builder . ✅ Good understanding of banking products and customer lifecycle in retail banking. ✅ Excellent communication and documentation skills. 🔸 Preferred Qualifications ⭐ Salesforce Certified Loyalty Management Specialist (preferred) ⭐ Salesforce Administrator or Platform Developer I Certification ⭐ Exposure to Salesforce Marketing Cloud and CDP is a plus ⭐ Experience with Agile project delivery 🔸 Why Join Us? 🚀 Opportunity to innovate customer engagement in banking using Salesforce Loyalty 🤝 Work with leading banks and financial institutions 📈 Clear career growth path into Lead or Architect roles 🌍 Collaborative team environment and learning culture Show more Show less