Job
Description
Job Title: Salesforce Developer Field Service Lightning (FSL) Experience: 57 years Timings: 1:00 PM to 9:00 PM IST Location: Gurugram, Pune, Bengaluru, Noida, Hyderabad (Hybrid 2 days in-office per week) --- Profile Summary: We are seeking an experienced and dynamic Salesforce Developer with expertise in Field Service Lightning (FSL) to join our Salesforce team. The ideal candidate will have 5–7 years of Salesforce experience, particularly in implementing and customizing FSL, and be adept in migrating legacy Salesforce applications to the latest Lightning framework. The role also demands a strong grasp of Salesforce security, Tableau CRM reporting, and Einstein Analytics. This role offers the opportunity to be a part of critical field service transformation initiatives across our enterprise ecosystem. --- Key Responsibilities: Design, configure, and customize Salesforce Field Service Lightning (FSL) to optimize field operations including scheduling, routing, and mobile technician experiences. Lead migration of legacy or unsupported Salesforce implementations to Lightning-based FSL solutions. Implement Salesforce security best practices across users, data, and mobile access for FSL. Create and maintain Tableau CRM dashboards and implement Einstein analytics for predictive field performance and operational reporting. Collaborate with product owners, field teams, and technical architects to understand requirements and translate them into scalable solutions. Configure work types, service territories, service appointments, skills, operating hours, and dispatcher consoles. Develop Lightning Web Components (LWC), Apex triggers, and flows as required for custom FSL functionality. Perform performance tuning, issue resolution, and technical documentation of custom solutions. --- Required Skills (Mandatory): 5–7 years of experience in Salesforce development with strong hands-on experience in Salesforce Field Service Lightning (FSL). Proven experience in migrating legacy Salesforce applications to the latest version with Lightning framework. Experience configuring key FSL elements: Service Appointments, Work Orders, Skills, Territories, and Scheduling Policies. Strong knowledge of Salesforce security architecture, roles, profiles, sharing rules, and mobile access control. Experience in Tableau CRM (formerly Einstein Analytics) for field reporting and Einstein AI for predictive and intelligent task recommendations. Proficiency in Apex, Lightning Web Components (LWC), Visualforce, and Flows. Strong problem-solving, debugging, and performance optimization skills. --- Required Skills (Good to Have): Salesforce certifications such as Field Service Consultant, Platform Developer I/II, or Einstein Analytics Consultant. Experience integrating FSL with ERP or third-party scheduling, inventory, or mobile management tools. Exposure to mobile-first design and FSL mobile app configurations. Familiarity with DevOps tools like Copado or Gearset for release management. Knowledge of offline capabilities and sync strategies for mobile field agents.
