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6.0 - 9.0 years

20 - 25 Lacs

Pune, Bengaluru

Work from Office

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We are seeking a skilled and experienced Salesforce DevOps Release Manager to join our dynamic team. As a Salesforce DevOps Release Manager, you will be responsible for managing the release and deployment processes for our Salesforce applications, ensuring smooth and efficient delivery of changes to production environments. You will collaborate with cross-functional teams, including developers, administrators, and quality assurance professionals, to streamline the release management process and implement best practices. Roles and responsibilities: Release Management: Oversee the end-to-end release management process for Salesforce applications, including planning, scheduling, coordination, and execution of releases. Deployment Automation: Develop and maintain automated deployment pipelines using industry-standard tools (e.g., Jenkins, Git, Salesforce DX) to enable continuous integration and continuous deployment (CI/CD) for Salesforce applications. Environment Management: Manage Salesforce sandboxes and production environments, including configuration, data migration, and troubleshooting. Version Control: Implement and maintain version control strategies for Salesforce metadata and source code, ensuring traceability and easy rollback of changes. Change Control: Collaborate with development teams to review and approve change requests, ensuring compliance with established policies and procedures. Performance Optimization: Identify and implement performance optimizations for the release and deployment processes, enhancing efficiency and reducing time-to-market. Release Documentation: Create and maintain release documentation, including release notes, deployment guides, and standard operating procedures (SOPs). Continuous Improvement: Stay up to date with the latest Salesforce and DevOps trends and tools, identifying opportunities to improve release management practices and implementing process enhancements. Collaboration: Work closely with development, operations, and quality assurance teams to foster a collaborative and agile work environment. Skills Required: Proven experience as a Salesforce DevOps Release Engineer or similar role, with a focus on managing the release and deployment of Salesforce applications. Strong understanding of Salesforce architecture, configuration, and customization. Hands on experience in COPADO. Proficiency in Salesforce development tools, such as Salesforce DX, Apex, and Visualforce. Solid understanding of DevOps principles, including continuous integration and continuous deployment (CI/CD) practices. Experience with version control systems (e.g., Git, Subversion) and deployment automation tools (e.g., Jenkins, Bamboo). Familiarity with agile software development methodologies and tools (e.g., Scrum, Jira). Excellent problem-solving and troubleshooting skills, with strong attention to detail. Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. Copado admin/developer certifications

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5.0 - 7.0 years

0 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Req ID: 325589 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead salesforce L2/L3 Support Specialist-BAU ( Sales,Service & Layality Cloud) to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Lead Support Engineer L2/L3 Support Specialist to provide incident-driven and service request-based BAU support for Salesforce platforms including Service Cloud, Experience Cloud, and Loyalty Cloud. The role involves both functional (L2) and technical (L3) responsibilities with a strong focus on timely issue resolution, platform stability, and user satisfaction Working Model :should be ready to travel to Australia upon visa processing on rotation basis Key Responsibilities: Incident & Service Request Management: . Respond to and resolve incidents and service requests within defined SLAs. . Prioritize and triage tickets based on severity and business impact. . Perform root cause analysis (RCA) and suggest preventive actions for recurring issues. . Document solutions and maintain support runbooks and knowledge articles. L2 - Functional Support Activities: . Resolve configuration-related issues (Flows, page layouts, validation rules, etc.). . Manage Experience Cloud user roles, portal configurations, and access models. . Support loyalty program operations: member tier updates, points adjustments, and reward configurations. . Perform user management, data loads, exports, and permission reviews. . Coordinate with business stakeholders for clarification and closure of service requests. L3 - Technical Support Activities: . Debug and fix Apex classes, triggers, batch jobs, and LWC components. . Support and enhance integrations using REST/SOAP APIs and Named Credentials. . Optimize backend processes, especially loyalty transaction handling and service workflows. . Assist in unit testing and deployments using CI/CD tools (Gearset, Copado, Git). Required Skills & Experience: . 5-7 years of Salesforce platform support experience, including admin and development. . Strong hands-on expertise in: . Service Cloud: Case lifecycle, entitlements, omnichannel support. . Experience Cloud: Partner/community portals, role hierarchies, page customizations. . Loyalty Cloud: Program setup, tier logic, transaction journals, reward flows. . Solid technical knowledge of: . Apex, SOQL, Lightning Web Components (LWC) . Salesforce Flows and Process Automation . API integrations and troubleshooting . Familiarity with ticketing tools (e.g., Jira . Collaborate with Salesforce support (L4) or ISVs for unresolved platform-level issues. Soft Skills & Working Model: . Ability to work independently and manage time effectively in AU time zone. . Strong analytical and troubleshooting skills. . Clear communication with business and technical teams. . Ownership mindset with a focus on continuous improvement. Preferred Certifications: . Salesforce Certified Administrator (ADM 201) . Platform App Builder or Developer I . Service Cloud Consultant . Loyalty Management Accreditation (preferred) Note : should be ready to travel to Australia upon visa processing on rotation basis #Salesforce About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

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5.0 - 7.0 years

20 - 35 Lacs

Noida, Hyderabad, Bengaluru

Hybrid

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Job Title: Salesforce Developer Field Service Lightning (FSL) Experience: 57 years Timings: 1:00 PM to 9:00 PM IST Location: Gurugram, Pune, Bengaluru, Noida, Hyderabad (Hybrid 2 days in-office per week) --- Profile Summary: We are seeking an experienced and dynamic Salesforce Developer with expertise in Field Service Lightning (FSL) to join our Salesforce team. The ideal candidate will have 5–7 years of Salesforce experience, particularly in implementing and customizing FSL, and be adept in migrating legacy Salesforce applications to the latest Lightning framework. The role also demands a strong grasp of Salesforce security, Tableau CRM reporting, and Einstein Analytics. This role offers the opportunity to be a part of critical field service transformation initiatives across our enterprise ecosystem. --- Key Responsibilities: Design, configure, and customize Salesforce Field Service Lightning (FSL) to optimize field operations including scheduling, routing, and mobile technician experiences. Lead migration of legacy or unsupported Salesforce implementations to Lightning-based FSL solutions. Implement Salesforce security best practices across users, data, and mobile access for FSL. Create and maintain Tableau CRM dashboards and implement Einstein analytics for predictive field performance and operational reporting. Collaborate with product owners, field teams, and technical architects to understand requirements and translate them into scalable solutions. Configure work types, service territories, service appointments, skills, operating hours, and dispatcher consoles. Develop Lightning Web Components (LWC), Apex triggers, and flows as required for custom FSL functionality. Perform performance tuning, issue resolution, and technical documentation of custom solutions. --- Required Skills (Mandatory): 5–7 years of experience in Salesforce development with strong hands-on experience in Salesforce Field Service Lightning (FSL). Proven experience in migrating legacy Salesforce applications to the latest version with Lightning framework. Experience configuring key FSL elements: Service Appointments, Work Orders, Skills, Territories, and Scheduling Policies. Strong knowledge of Salesforce security architecture, roles, profiles, sharing rules, and mobile access control. Experience in Tableau CRM (formerly Einstein Analytics) for field reporting and Einstein AI for predictive and intelligent task recommendations. Proficiency in Apex, Lightning Web Components (LWC), Visualforce, and Flows. Strong problem-solving, debugging, and performance optimization skills. --- Required Skills (Good to Have): Salesforce certifications such as Field Service Consultant, Platform Developer I/II, or Einstein Analytics Consultant. Experience integrating FSL with ERP or third-party scheduling, inventory, or mobile management tools. Exposure to mobile-first design and FSL mobile app configurations. Familiarity with DevOps tools like Copado or Gearset for release management. Knowledge of offline capabilities and sync strategies for mobile field agents.

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5.0 - 8.0 years

8 - 10 Lacs

Chandigarh, Dadra & Nagar Haveli, Daman

Hybrid

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4-5 Years of Experience in Service Cloud the responsibilities & technical skills as noted elsewhere. Salesforce Specific Design, Develop, and Implement Solutions & Integrations: Develop custom applications using Apex, Visualforce, and Lightning Web Components (LWC). Implement automation using Salesforce Flow, Process Builder, and Apex triggers. Implement best practices for data management and security. Participate in code reviews and receive/provide constructive feedback. Implement analytics and tracking solutions to gather user behavior data. Configures and Customizes Salesforce Environments: Including workflows, security models, automation, and reporting tools Configure Salesforce security models, including roles, profiles, and sharing rules. Implement Salesforce DevOps Strategies: Including CI/CD pipelines, version control, and automated deployments. Implement CI/CD pipelines using tools like Copado, Gearset, or Jenkins. Manage version control using Git or similar tools." Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

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5 - 6 years

19 - 25 Lacs

Pune, Bengaluru, Hyderabad

Work from Office

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Job Responsibilities: Develop, configure, and customize CPQ (Configure, Price, Quote) solutions. Work with business stakeholders to understand pricing and quoting requirements. Optimize and enhance CPQ workflows and automation. Integrate CPQ solutions with CRM and ERP systems. Troubleshoot and resolve CPQ-related issues. Requirements: Hands-on experience with CPQ tools like Salesforce CPQ, Apttus, or Oracle CPQ. Strong knowledge of pricing models and product configurations. Experience with APIs and system integrations. Good problem-solving skills and attention to detail. Location: gurgon,Jaipur

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5 - 9 years

45 - 50 Lacs

Delhi NCR, Mumbai, Bengaluru

Work from Office

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Key Responsibilities: Ensure Implementation of Release Process: Oversee the implementation and application of the documented release process across all 15-20 Salesforce orgs, ensuring consistency, efficiency, and scalability. DevOps Management with GitHub for EUR core model: Oversee the organization and management of DevOps practices using GitHub for our core European model. This includes managing the deployment of code from our central core org to local orgs. Integration and Collaboration: Work closely with local external providers who manage certain local orgs to ensure seamless integration and adherence to the core model. Training and Support: Provide training and guidance to team members on following the established release process, ensuring they understand and can execute the required steps effectively. Center of Excellence (CoE) Setup: Assist in establishing a CoE for Salesforce DevOps and release management, providing best practices, guidelines, and training to the internal team and external partners. Continuous Improvement: Identify opportunities for automation, process optimization, and continuous improvement in the release management process. Documentation and Reporting: Create and maintain comprehensive documentation of the release processes, DevOps practices, and CoE guidelines. Provide regular reports on release management performance and metrics. Required Qualifications Educational Background: Bachelors degree in Computer Science, Information Technology, or a related field. A Masters degree is a plus. Experience: o Minimum of 5 years of experience in DevOps, CI/CD, and release management. o Proven track record of implementing DevOps and release management processes in complex environments with multiple orgs. o Experience in managing DevOps using GitHub, including code branching, merging, and version control. o Previous experience with Salesforce environments and deployment strategies is highly preferred. Technical Skills: o Proficient in using GitHub and other version control systems. o Strong understanding of CI/CD tools and frameworks. o Experience with Salesforce DX and deployment tools such as Gearset, Copado, or similar. Soft Skills: o Excellent communication skills, both verbal and written. o Strong problem-solving skills and attention to detail. o Ability to work independently as well as part of a cross-functional team. o Leadership skills to guide and mentor team members and partners. Expectations The candidate should ensure the established DevOps and release management process is effectively implemented and followed across all orgs. Must be comfortable working in a dynamic environment with multiple stakeholders, including internal teams and external partners. The candidate should be proactive in identifying potential issues and providing solutions to enhance efficiency and reliability in the release process. Flexibility to adapt to different time zones and working hours as needed to collaborate with international teams. Location: Hyderabad, Ahmedabad, Pune, Kolkata, Chennai, Remote

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6 - 11 years

18 - 22 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

Work from Office

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Position- Senior Salesforce Architect & Developer Location- Andheri,Mumbai Shift- US Shift ( 3:00 pm to 12 am) CTC- 20 LPA Notice- Immediate/15 days/ Max 1 Month Responsibilities Solution Architecture: Design end-to-end scalable Salesforce solutions, ensuring alignment with enterprisearchitecture standards. Development: Build custom applications and integrations using Apex, LWC (Lightning Web Components),Visualforce, and APIs. Technical Leadership: Lead Salesforce development efforts, mentor junior developers, and enforce bestpractices across the SDLC. Requirements Gathering: Collaborate with stakeholders to translate business requirements into secure,scalable technical solutions. Integrations: Architect and implement integrations between Salesforce and external systems usingREST/SOAP APIs, middleware, and third-party platforms. Governance: Define and enforce architectural and development standards, including data security, API limits,and performance optimization. Certifications & Compliance: Ensure all solutions comply with Salesforce best practices and industryregulations. Kindly share your resumes on- recruitment@springhr.com

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