Jobs
Interviews
Closeloop Technologies logo

Salesforce CX Business Analyst

4 years

0 Lacs

mohali district india

Posted:5 days ago| Platform: Linkedin logo

Apply

Skills Required

salesforce service automate analysis apex agile jira confluence communication management analyze design macros reports engagement support training governance certifications

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:


Role Overview


Required Skills & Expertise

  • 2–4 years of Business Analyst experience; 2+ years in Salesforce.
  • Strong knowledge of

    Service Cloud, Experience Cloud, CTI/Omnichannel

    .
  • Hands-on skills in

    Salesforce Flows, Process Builder, Apex Triggers, Dashboards & Reporting

    .
  • Exposure to

    CX tools

    like Gainsight, Chatbots, or Agentforce.
  • Familiarity with Agile tools (

    Jira, Confluence, Slack

    ).
  • Excellent communication & stakeholder management skills.


Key Responsibilities

  • Gather, analyze, and document CX and Salesforce business requirements.
  • Design and implement

    Salesforce automation

    (Flows, Process Builder, Validation Rules, Macros, CTI integrations).
  • Partner with stakeholders and cross-functional teams to optimize

    customer success, service delivery, and case management workflows

    .
  • Build reports & dashboards to track KPIs, customer engagement, and system adoption.
  • Support change management, training, and governance across Salesforce solutions.


Certifications (Preferred)

  • Salesforce Certified Administrator (Mandatory)
  • Salesforce Business Analyst (Preferred)
  • Salesforce Service Cloud Consultant (Preferred)

More Jobs at Closeloop Technologies

DevOps Engineer

Mohali district, India

5.0 - 5.0 yrs
|

Salary: Not disclosed

Information Technology Project Manager

Mohali district, India

4.0 - 4.0 yrs
|

Salary: Not disclosed

Business Development Executive

Mohali district, India

1.0 - 1.0 yrs
|

Salary: Not disclosed

Marketing Associate

Mohali district, India

1.0 - 1.0 yrs
|

Salary: Not disclosed

Business Development Executive

Mohali district, India

1.0 - 1.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Closeloop Technologies logo
Closeloop Technologies

Information Technology and Services

Austin

RecommendedJobs for You

Closeloop Technologies logo

Salesforce CX Business Analyst

Closeloop Technologies

mohali district, india

Closeloop Technologies logo

Salesforce CX Business Analyst

Closeloop Technologies

mohali district, india