About Octopus By RTG
Octopus by RTG is the tech hiring and outsourcing arm of
Robusta Technology Group
, dedicated to connecting exceptional tech talent with top-tier organizations across the
MENA, GCC, Europe, the US, and Canada
. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to
empower growth, innovation, and excellence
by matching the right talent with the right opportunities.Currently, we are hiring a Salesforce Consultant for one of our
partner organizations in KSA
, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.The
Salesforce Consultant / Administrator
is responsible for overseeing the implementation and ongoing management of Theeb's
Salesforce platform
. This role coordinates closely with the external implementation vendor during the project execution phase and assumes full ownership of system administration post go-live.The position ensures Salesforce effectively supports business objectives, integrates seamlessly with core enterprise systems, and delivers high levels of user adoption, data quality, and operational efficiency.
Main Responsibilities
- Manage and coordinate day-to-day activities with the external Salesforce implementation vendor.
- Review, validate, and approve business requirements, system designs, and development deliverables.
- Support User Acceptance Testing (UAT), ensure adequate testing coverage, and track issue resolution through to closure.
- Configure and administer Salesforce components, including objects, fields, workflows, validation rules, and flows.
- Manage users, profiles, roles, permission sets, and access controls in line with security policies.
- Develop and maintain dashboards, reports, and analytics to support business and executive decision-making.
- Ensure seamless integration with CarPro, Genesys, MuleSoft, and Data Warehouse platforms.
- Provide training, documentation, and ongoing support to end users to drive adoption and effective usage.
- Enforce Salesforce security standards, data governance policies, and compliance requirements.
- Act as the primary internal subject matter expert (SME) for Salesforce operations, enhancements, and best practices.
Requirements
Education
- Bachelor's degree in Information Systems, Computer Science, or a related field.
Experience & Technical Skills
- 5+ years of experience in Salesforce implementation, administration, or consulting roles.
- Strong hands-on experience in Salesforce configuration, user management, automation, and reporting.
- Solid understanding of system integration concepts, APIs, and middleware tools (e.g., MuleSoft).
- Proven ability to coordinate with vendors and manage complex, multi-stakeholder initiatives.
- Strong analytical, problem-solving, and communication skills.
- Excellent stakeholder management and documentation capabilities.
Certifications (Preferred)
- Salesforce Administrator
- Salesforce Platform App Builder
- Salesforce Consultant (Sales / Service / Experience Cloud)
Language Requirements
- Fluent in Arabic and English (spoken and written)
