Posted:1 day ago|
Platform:
On-site
Full Time
Salesforce BA Service
Key Responsibilites:
Gather, document, and analyze business requirements for Salesforce Service Cloud implementations.
Work closely with business stakeholders to understand and translate their needs into functional requirements.
Create user stories, process flows, and wireframes to support solution design.
Collaborate with Salesforce developers, architects, and QA teams to deliver quality solutions.
Conduct gap analysis and recommend system improvements.
Facilitate UAT and end-user training sessions.
Support post-implementation troubleshooting and enhancements.
Required Skills:
4+ years of experience as a Business Analyst, with at least 1+ years on Salesforce Service Cloud.
Understanding of Salesforce ecosystem, like Service Cloud functionalities (Cases, Knowledge, Omnichannel, CTI, etc.).
Experience with Agile/Scrum methodologies.
Excellent communication, documentation, and stakeholder management skills.
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