Salesforce Business Analyst

Requirements
Description and Requirements Must have 6-9 years of experience Experience in the Salesforce Business Analyst role is mandatory Coordinate with Salesforce administration & Development teams to take the ownership of technical delivery and escalate to relevant resources on roadblocks Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement Identify & drive continuous improvements in the CRM technology, to improve cost, quality, turnaround time, & customer effort Participate in all aspects of CRM changes: requirements, design, user testing, and/or agile sprints Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Preferred Qualifications Understand business requirements and translate it into functional and technical requirements and test scripts Act as a single point of contact between the business and technical team Enable functional delivery and be responsible for User Acceptance Testing (UAT) rollout Review Business cycle reports (Weekly / Monthly / Quarterly / Yearly) to ensure accuracy of data in reports in the HR Analytics (HRA) Tool Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc to drive key business decisions Make recommendations for new metrics, techniques, and strategies to improve marketing campaign targeting and measurement in the future Define the data elements and data structure that our team should leverage to enable analytical capabilities for our product management and engineering teams Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviors / processes that could impact on data integrity Use data mining, model building, and other analytical techniques to develop and maintain customer/developer segmentations Analyze current delivery trends, provide recommendations and execute on existing or new programs and / or process improvements to drive productivity and improved service delivery Additional Job Description Strong communication skills, both written and verbal, for interacting with customers and internal teams Ability to work effectively under pressure and manage multiple tasks simultaneously