Sales Team Leader

Nxspire Solution Private Limited

1 - 31 years

2 - 4 Lacs

thane west thane

Posted:2 weeks ago| Platform: Apna logo

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Skills Required

drive recognition reports management crm reporting leadership coaching communication excel

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description – Sales Team Leader Position: Sales Team Leader Location: Thane (W) Experience Required: Minimum 1 years as a Sales TL in a BPO environment Key Responsibilities : Set and manage daily, weekly, and monthly sales targets for the team. Monitor call quality, conversion rates, and follow-up activities to ensure consistent performance. Motivate, engage, and drive the team through recognition programs, incentives, and constructive feedback. Track team performance, prepare MIS reports, and present results to management. Handle escalated customer queries and ensure timely resolution. Conduct regular team meetings to review performance, discuss challenges, and strategize for improvement. Identify underperformers and implement performance improvement plans. Ensure accurate and up-to-date records are maintained in CRM and other reporting tools. Strong leadership, coaching, and people management skills. Excellent communication and interpersonal abilities. Target-oriented mindset with the ability to drive performance. Good knowledge of CRM systems, MS Excel, and reporting tools. Problem-solving skills with the ability to handle escalations effectively. Note : Kindly apply only if you have prior experience as a BPO Sales Team Leader.

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Sales Team Leader