This job is provided by apna.co Job Title: Telecaller Location: J 40 , First Floor ,Near home saaz,Lajpat nagar Part 2 Job Type: Full-Time Industry: BPO / Finance / Banking Experience: 0–3 years (Freshers can apply) Job Summary We are looking for enthusiastic and goal-driven Telecallers for both collections and sales profiles. The ideal candidates will be responsible for contacting customers to recover overdue payments and to promote/sell products or services, while maintaining a professional and customer-friendly approach. Collections Key Responsibilities: Call customers with pending payments or overdue bills. Inform them of their outstanding balances and payment deadlines. Negotiate payment terms and resolve any queries or issues. Maintain daily call records and update payment status in the system. Follow up consistently and escalate unresolved cases as needed. Sales Make outbound calls to potential customers to promote products/services. Understand customer requirements and provide suitable solutions. Close sales deals over the phone and meet daily/monthly targets. Build and maintain positive customer relationships. Record customer details, feedback, and lead status accurately Record customer details, feedback, and lead status accurately. Requirements Minimum Qualification: 10th pass / 12th pass Good communication skills Show more Show less
This job is provided by apna.co Designation: CCE Experience: 0 to 2 Years Process: Collection / Recovery (Banking/NBFC/Telecom) Location: South Delhi (Lajpat Nagar Part-2) Job KPI :- Manage large amounts of outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, and research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently up skill trainings/refreshers for improvement in performance. Meet personal/team qualitative and quantitative targets Target based calling with major focus on conversion Requirements Qualification Minimum 12th Pass Basic Computer Knowledge Fresher & Experience Both can also apply Track record of performance in OB set up preferably collections Strong Telephonic and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Basic Criteria:- Office Reporting Time 9.15 AM & Login Time 9.30 to 6.30 Working Days 26 we are Sunday working rotational 4 week off
This job is provided by apna.co We are looking for a motivated and customer-focused Collection Telecaller to join our team. The primary responsibility is to contact customers with overdue accounts, remind them of pending payments, and ensure timely collection while maintaining professionalism and adhering to company policies. Key Responsibilities:Make outbound calls to customers with outstanding dues. Remind customers of their payment due dates and amounts. Negotiate payment plans or settlements within company guidelines. Maintain accurate and detailed records of all collection calls and customer interactions. Follow up with customers regularly until payment is received. Resolve customer queries related to billing or payment status. Escalate unresolved issues to the appropriate department or supervisor. Meet daily, weekly, and monthly collection targets. Adhere to all compliance and legal guidelines related to debt collection. Maintain a polite and respectful attitude, even in difficult conversations.