This job is provided by apna.co Job Title: Telecaller Location: J 40 , First Floor ,Near home saaz,Lajpat nagar Part 2 Job Type: Full-Time Industry: BPO / Finance / Banking Experience: 0–3 years (Freshers can apply) Job Summary We are looking for enthusiastic and goal-driven Telecallers for both collections and sales profiles. The ideal candidates will be responsible for contacting customers to recover overdue payments and to promote/sell products or services, while maintaining a professional and customer-friendly approach. Collections Key Responsibilities: Call customers with pending payments or overdue bills. Inform them of their outstanding balances and payment deadlines. Negotiate payment terms and resolve any queries or issues. Maintain daily call records and update payment status in the system. Follow up consistently and escalate unresolved cases as needed. Sales Make outbound calls to potential customers to promote products/services. Understand customer requirements and provide suitable solutions. Close sales deals over the phone and meet daily/monthly targets. Build and maintain positive customer relationships. Record customer details, feedback, and lead status accurately Record customer details, feedback, and lead status accurately. Requirements Minimum Qualification: 10th pass / 12th pass Good communication skills Show more Show less
This job is provided by apna.co Designation: CCE Experience: 0 to 2 Years Process: Collection / Recovery (Banking/NBFC/Telecom) Location: South Delhi (Lajpat Nagar Part-2) Job KPI :- Manage large amounts of outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, and research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently up skill trainings/refreshers for improvement in performance. Meet personal/team qualitative and quantitative targets Target based calling with major focus on conversion Requirements Qualification Minimum 12th Pass Basic Computer Knowledge Fresher & Experience Both can also apply Track record of performance in OB set up preferably collections Strong Telephonic and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Basic Criteria:- Office Reporting Time 9.15 AM & Login Time 9.30 to 6.30 Working Days 26 we are Sunday working rotational 4 week off
This job is provided by apna.co We are looking for a motivated and customer-focused Collection Telecaller to join our team. The primary responsibility is to contact customers with overdue accounts, remind them of pending payments, and ensure timely collection while maintaining professionalism and adhering to company policies. Key Responsibilities:Make outbound calls to customers with outstanding dues. Remind customers of their payment due dates and amounts. Negotiate payment plans or settlements within company guidelines. Maintain accurate and detailed records of all collection calls and customer interactions. Follow up with customers regularly until payment is received. Resolve customer queries related to billing or payment status. Escalate unresolved issues to the appropriate department or supervisor. Meet daily, weekly, and monthly collection targets. Adhere to all compliance and legal guidelines related to debt collection. Maintain a polite and respectful attitude, even in difficult conversations.
This job is provided by apna.co Urgent hiring for Telesales executive Salary - 12000 to 16000 + Incentive Location - B-15, sector 57 Noida Konexions Back office Qualification - Graduation also perusing final year Experience - 6 Months - 1 year Immediate joiner required HR - Nidhi Prajapat 8130084025
This job is provided by apna.co esponsibilitiesContact customers via phone, email, or mail to collect outstanding debts Negotiate payment plans and repayment schedules with customers Resolve disputes or conflicts related to payments Maintain accurate records of customer interactions and transactions Monitor customer accounts to ensure timely payments and prevent overdue debts Identify and address any issues or reasons for non-payment Collaborate with the finance team to implement strategies for faster collections Provide regular reports on collection activities and outstanding debts QualificationsProven Experience As a Collections Executive Or Similar Role Excellent communication and negotiation skills Ability to handle difficult situations and resolve conflicts Strong attention to detail and accuracy Good knowledge of debt collection laws and regulations Proficient in using collection software and CRM systems Ability to work independently and meet collection targets Bachelor's degree in finance or a related field is preferred SkillsStrong communication and interpersonal skills Negotiation and persuasion skills Problem-solving and conflict resolution skills Attention to detail and accuracy Knowledge of debt collection laws and regulations Proficiency in using collection software and CRM systems Ability to work independently and meet collection targets
Company Description Konexions Backoffice Services Pvt Ltd, established in 2007, is a leading outsourcing company headquartered in New Delhi, India. The company specializes in providing top-notch Business Process Management (BPM) services, including Backoffice operations, ITES, Recruitments & Staffing, Relationship Management, Sales, and Banking & Financial Management. Known for its strong client and candidate relationships, Konexions ensures enhanced customer engagement while optimizing operational costs and boosting revenue. Its commitment to excellence has made it a trusted partner for businesses across diverse industries. Role Description This is an on-site full-time role for an Operation Sales Team Leader based in Delhi, India. The Operation Sales Team Leader will oversee and manage day-to-day sales operations, set and achieve team performance targets, and ensure smooth communication between the team and management. Responsibilities also include mentoring and developing team members, analyzing sales metrics, establishing process improvements, and crafting strategies to drive business growth. This role demands a proactive approach to fostering collaboration and driving effective sales solutions. Qualifications Strong leadership, team management, and conflict resolution skills Proficiency in Sales Operations, strategic planning, and data-driven decision-making Effective communication, relationship management, and interpersonal skills Analytical thinking and problem-solving capabilities Experience in the outsourcing or BPM industry is advantageous Bachelor’s degree in Business Administration, Sales, or a related field
This job is provided by apna.co esponsibilitiesContact customers via phone, email, or mail to collect outstanding debts Negotiate payment plans and repayment schedules with customers Resolve disputes or conflicts related to payments Maintain accurate records of customer interactions and transactions Monitor customer accounts to ensure timely payments and prevent overdue debts Identify and address any issues or reasons for non-payment Collaborate with the finance team to implement strategies for faster collections Provide regular reports on collection activities and outstanding debts QualificationsProven Experience As a Collections Executive Or Similar Role Excellent communication and negotiation skills Ability to handle difficult situations and resolve conflicts Strong attention to detail and accuracy Good knowledge of debt collection laws and regulations Proficient in using collection software and CRM systems Ability to work independently and meet collection targets Bachelor's degree in finance or a related field is preferred SkillsStrong communication and interpersonal skills Negotiation and persuasion skills Problem-solving and conflict resolution skills Attention to detail and accuracy Knowledge of debt collection laws and regulations Proficiency in using collection software and CRM systems Ability to work independently and meet collection targets
Company Description Konexions Backoffice Services Pvt Ltd is a prominent outsourcing provider headquartered in Lajpat Nagar-2, New Delhi. Since 2007, the company has specialized in delivering Business Process Management (BPM) services, including back-office operations, IT-enabled services, recruitment and staffing, relationship management, sales, and financial management. With a focus on fostering strong connections between clients and candidates, Konexions is renowned for effective customer engagement solutions, driving cost efficiency and sustainable revenue growth. Role Description This is a full-time, on-site role in Delhi, India, for a Sales Team Leader. The Sales Team Leader will oversee daily team operations, guide and motivate sales representatives, set performance goals, and ensure individual and team targets are met. Regular responsibilities include analyzing sales performance, addressing customer needs, identifying opportunities for improvement, and collaborating with management to devise strategies that drive revenue growth. The role also involves ensuring high levels of customer service and maintaining team morale for consistent productivity. Qualifications Strong Team Management and Leadership abilities to inspire and guide a sales team effectively. Proficiency in Sales and Customer Service, with a proven track record in meeting or exceeding targets. Excellent Communication and Interpersonal skills to build strong relationships with clients and internal teams. Demonstrated Analytical Skills for assessing sales metrics, identifying trends, and developing strategies for improvement. Relevant experience in sales or team leadership roles is highly preferred. Ability to thrive in a fast-paced, dynamic work environment and deliver results under pressure. Minimum Bachelor's degree in Business Administration, Sales, Marketing, or a related field is advantageous.