Telecalling Executive

This job is provided by apna.co esponsibilitiesContact customers via phone, email, or mail to collect outstanding debtsNegotiate payment plans and repayment schedules with customersResolve disputes or conflicts related to paymentsMaintain accurate records of customer interactions and transactionsMonitor customer accounts to ensure timely payments and prevent overdue debtsIdentify and address any issues or reasons for non-paymentCollaborate with the finance team to implement strategies for faster collectionsProvide regular reports on collection activities and outstanding debts

QualificationsProven Experience As a Collections Executive Or Similar Role

Excellent communication and negotiation skillsAbility to handle difficult situations and resolve conflictsStrong attention to detail and accuracyGood knowledge of debt collection laws and regulationsProficient in using collection software and CRM systemsAbility to work independently and meet collection targetsBachelor's degree in finance or a related field is preferredSkillsStrong communication and interpersonal skillsNegotiation and persuasion skillsProblem-solving and conflict resolution skillsAttention to detail and accuracyKnowledge of debt collection laws and regulationsProficiency in using collection software and CRM systemsAbility to work independently and meet collection targets