Sales Support Specialist

Job Description

We are seeking a proactive and detail-oriented Sales Support Specialist to provide critical operational and administrative support to our sales team in Mumbai office. This role is essential in ensuring smooth processes, high service standards, and effective communication across internal and external stakeholders. You will play a key role in enhancing operational quality, optimizing performance and costs, and contributing to overall business growth through efficient support and process management. Main Tasks / Key Activities Support the sales team by ensuring quick turnaround time (TAT) on rate quotes and internal pricing requests. Ensure pricing is competitive while maintaining margins. Build and maintain a structured database of potential and existing customers, understanding their logistics needs. Generate revenue through new customer accounts. Ensure quick response and resolution to customer queries or complaints related to shipments. Identify and implement improvements in logistics and supply chain processes to enhance efficiency. Measure the percentage of shipments executed as per the planned schedule, including customs clearance and documentation accuracy