Sales Support Representative

As a Software Support & Sales Executive, you will play a crucial role in providing technical support to clients and engaging in sales activities to drive business growth. Your responsibilities will include: - Providing first-level technical support to clients through various communication channels such as phone, email, or chat. - Troubleshooting and resolving software-related issues to ensure smooth customer experience. - Guiding clients on system setup, usage, and best practices for optimal performance. - Logging and tracking support tickets, escalating complex issues to the development team when necessary. - Conducting remote training sessions and demos to onboard new users effectively. In terms of sales and customer engagement, you will be expected to: - Respond to inbound leads and inquiries promptly to address customer needs. - Conduct product demos to showcase software solutions to potential customers. - Understand client requirements and recommend suitable software solutions to meet their needs. - Assist in onboarding new clients and ensuring a seamless transition for them. - Follow up with leads and existing customers to explore upselling opportunities and enhance customer satisfaction. Qualifications required for this role include: - Bachelor's degree in any discipline, with a technical background being preferred. - Minimum of 2 years of experience in software support, customer service, or sales roles. - Strong communication and interpersonal skills to effectively interact with clients. - Basic understanding of software applications or CRM tools. - Ability to multitask, manage time efficiently, and prioritize tasks effectively. - Fluency in English and Hindi, with knowledge of additional languages considered a plus. This is a full-time position located in Janakpuri, Delhi, with benefits including health insurance and a compensation package that includes a yearly bonus. The job requires working during day shifts or morning shifts as needed. Your education level should be at least a Bachelor's degree, and proficiency in English is essential for this role. If you are passionate about providing technical support, engaging with clients, and driving sales, this position offers an exciting opportunity to grow and contribute to the company's success.,