Sales Support Representative

Role Overview: As a Chat Support and Sales Associate at Shoora Global- Business solutions and services, you will be part of a dedicated team focused on helping businesses grow. Your role will involve handling customer inquiries, providing chat support, closing sales, and maintaining strong customer relationships. This full-time hybrid position based in Nagpur offers flexibility to work from home, allowing you to effectively support customers and contribute to the company's success. Key Responsibilities: - Respond to customer inquiries promptly and professionally through chat support - Close sales by effectively communicating product/service benefits and addressing customer needs - Manage sales leads and provide accurate information to customers to facilitate informed decisions - Maintain strong customer relationships to ensure satisfaction and encourage repeat business - Collaborate with team members to optimize sales processes and achieve shared goals Qualifications Required: - Excellent communication and interpersonal skills to engage effectively with customers - Prior experience in chat support, customer service, or sales to handle inquiries efficiently - Ability to close sales and address customer needs with a customer-centric approach - Proficiency in managing sales leads and nurturing customer relationships for long-term success - Strong problem-solving skills and attention to detail to resolve issues effectively - Capacity to work independently and collaboratively within a team environment - Comfort with using CRM software and other relevant tools to enhance productivity - A Bachelor's degree in Business, Communications, or a related field is a plus, demonstrating a strong educational background (Note: Omitting any additional details of the company as it was not explicitly mentioned in the provided job description.),