Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Rockwell Automation is hiring!We are looking for a Sales Support Manager, AP to be based in our
Taguig, Philippines
or
Noida, India
office.Reporting to Director, Strategy, Transformation & Commercial Effectiveness, you will lead and manage the Sales Support team across the Asia Pacific region. You will ensure the team delivers high-quality operational and administrative support to the Sales organisation, ensuring improved efficiency, accuracy, and customer experience. The manager will oversee regional processes, drive continuous improvement, and act as a main liaison between Sales, internal departments, and customers.
Your Responsibilities
- Leadership & Team Management
- Lead the AP Sales Support team to achieve operational excellence and meet performance goals.
- Foster a collaborative and customer-focused culture aligned with company values.
- Manage resource allocation, workload balancing, and succession planning for the team.
- Operational Excellence
- Oversee the delivery of core support functions, including pricing and quotation support, and first-level assistance with internal processes and tools.
- Ensure timely support for Sales teams, reducing administrative burden and improving productivity.
- Monitor and improve processes to enhance efficiency and customer satisfaction.
- Process & Compliance
- Promote adherence and adoption of global standards.
- Participate in developing best practices.
- Identify and resolve operational bottlenecks and escalate issues as needed.
- Stakeholder Engagement
- Act as the primary point of contact for sellers regarding support operations in APAC.
- Maintain strong relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management, etc.) to ensure seamless support delivery.
- Collaborate with global and regional Sales Support teams to align strategies and share best practices.
- Continuous Improvement & Business Acumen
- Analyze performance metrics and identify opportunities for process optimization.
- Support digital transformation initiatives and adoption of new tools and technologies.
- Stay updated on organizational, technical, and commercial developments relevant to the role.
The Essentials - You Will Have
- Bachelor's degree in business, Operations, Sales, or related field/
- Minimum 5 years of experience in Sales Support, Sales Operations, or Customer Support within a technology-based organisation.
- Proficiency in both written and conservational English
The Preferred - You Might Also Have
- Prior experience managing a team across multiple countries or regions
- Proficiency in one or more Asian language
What We Offer
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#Hybrid
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
