Sales Support Executive

JOB DESCRIPTION

Role

Sales Support Executive

Location

Thane, Mumbai

Shift

Morning Shift (7:00 AM to 3:00 PM) & Night Shift (11:00 PM to 7:00 AM)

Timeline

Immediate

About Streamline Solutions

Streamline Solutions a well-established Accounting Back office based out of Thane, Mumbai having both domestic & international clients, with 20+ years’ experience in in Accounting & Outsourcing.

About the Client

Our Client is a leading hospitality company in Oceania Region with 40+ years of association with global hotel brands including IHG, Accor & Hilton.

Their investment & expertise range from Construction, Ownership & Management of diverse hospitality assets such as Hotels, Event Centres, Serviced & Residential Apartments.

About the Role

The primary responsibility of the Sales Support Executive will be to help the onsite Sales Manager to pursue room sales & group bookings for multiple branded hotels located in New Zealand. The support function will capture and manage all sales-related opportunities and interactions in our CRM software Delphi. Thjs is a back office job.

The executive will work closely with the sales team, gathering relevant information, updating records, and maintaining data integrity within the CRM system. Your exceptional attention to detail and ability to effectively document sales activities & retrieve the relevant information quickly will play a vital role in our sales success and customer relationship management.

KRAs

Sales Support

• Capture and document all sales opportunities, leads, and interactions in the CRM system.
• Ensure accurate and timely data entry of customer details, requirements, and sales progress updates.
• Maintain comprehensive and up-to-date records of all sales activities, including calls, emails, meetings, and site visits.
• Track and monitor the status of sales opportunities from initial inquiry to final closure.
• Collaborate with the sales team to gather necessary information.
• Flag any essential but missing information for the opportunities.
• Prepare and distribute sales proposals, contracts, and other relevant documents to clients as required.
• Provide basic MIS on the Sales funnel.
• Support the sales team in administrative tasks, including managing calendars, scheduling appointments, and organizing sales materials.
• Draft, maintain and update contracts.

Candidate Requirements

Required:

• Proven experience in sales support, preferably in Hospitality/Hotel industry.
• Proficiency in using Delphi® or other CRM software and other sales tools.
• Strong attention to detail and accuracy in data entry and documentation.
• Effective communication and interpersonal skills to collaborate with clients and internal teams.
• High level of professionalism and commitment to delivering exceptional customer service.

Preferable/Beneficial:

• Knowledge CRM systems such as Delphi®
• Exposure to PMS (Property Management System) such as Opera, OnQ, RMS, Amadeus, IDS, WinHMS, Skytouch etc.
• Hotel Management Graduates open to learn & support back office and business development activities.

Job Types: Full-time, Permanent

Pay: ₹360,000.00 - ₹420,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Hospitality Industry: 1 year (Preferred)
• Sales Support: 2 years (Preferred)

Work Location: In person