Sales Support Executive

Job Description

Job Overview: As a Sales Support Executive, you will be at the forefront of driving customer acquisition and retention for our B2B payments application. You will play a pivotal role in supporting sales by providing exceptional assistance to users and prospects. Responsibilities: Collaborate with the Ops team to identify and engage potential customers, understanding their unique payment needs and challenges. Provide pre-sales support, addressing inquiries about the B2B payments application and guiding prospects through the features and benefits of our product. Assist users with post-sales onboarding, ensuring a smooth transition and helping them maximize the applications capabilities. Proactively follow up with leads and prospects, nurturing them throughout the sales process and converting them into satisfied customers. Stay updated on industry trends, competitive landscape, and product updates to effectively position our B2B payments application in the market. Requirements: Proven experience in sales support, customer support, or a related role. Excellent interpersonal and communication skills in both Hindi and English, with the ability to engage clients and articulate the value of our Product. Knowledge of any other Indian languages is a plus. Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously. Prior sales experience in Fintech/Financial services will be a plus. About the company: Pice is a B2B payments & credit service provider company, offering a single platform to manage all business-related transactions. It operates within an established ecosystem of retailers and distributors enhancing the visibility, record keeping and easy reconciliation. It is designed to offer end-to-end business transaction management with features like account-wise ledgers, GST return tracking, daily sales/expense management, and online invoice payment, all without businesses needing to shift between multiple platforms. The app empowers retailers and businessmen to manage payments like vendor, supplier, GST, salary and other day to day expenses more seamlessly through in app features like business UPI along with other payment options. Pice has onboarded 1 Lac+ users, mostly business owners with GST registrations spread across 25 states of the country and dealing with 23K distributors and suppliers.