Sales Support Associate

Department:

Reports To:

Work Schedule:

Job Summary:

Sale Support Associate

Key Responsibilities:

• Manage and respond to client inquiries promptly and professionally via

  email

  and

  Freshdesk

  .
• Perform

  pricing calculations

  based on guidelines and communicate them to clients or internal teams.
• Generate accurate and timely

  Order Forms

  and ensure they align with approved pricing and client requirements.
• Track and manage the order lifecycle, including confirmations, updates, and escalations.
• Maintain and update

  CRM systems

  with deal progress, client communications, and support tickets.
• Coordinate with internal departments (Sales, Operations, Finance) to ensure alignment and smooth processing.
• Create and manage

  sales opportunities

  within the CRM and ensure proper follow-up.
• Provide day-to-day support to the

  Sales Team

  , assisting with documentation, follow-ups, and reporting.
• Communicate with

  vendors and sales executives

  to ensure accurate information flow and timely delivery of services.
• Assist in preparing reports, summaries, and data analysis as needed.

Qualifications:

• 2 - 4 years

  of experience in

  Sales Support

  ,

  Customer Support

  ,

  Sales Administration

  , or a related role.
• Proficient in

  Freshdesk

  , CRM platforms (e.g., Salesforce, Zoho, HubSpot, etc.).

• Strong understanding of professional

  email etiquette

  and communication standards.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency in MS Office tools (Excel, Word, Outlook, etc.).
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.

Preferred Skills:

• Experience with sales operations or telecom/IT support (optional but a plus).
• Knowledge of order management processes or pricing tools.
• Team player with strong interpersonal skills and the ability to work collaboratively.

What We Offer:

• Dynamic and collaborative work environment
• Opportunities for growth and skill development
• Exposure to global clients and projects
• Competitive compensation and benefits