Sales Support Associate Telcotech Solutions Hub

2.0 - 4.0 years

2 - 5 Lacs

Thiruvananthapuram

Work from Office

Department: Sales Support Reports To: Team Lead Work Schedule: Rotational Shifts Job Summary: We are seeking a highly organized and proactive Sale Support Associate to join our team. The ideal candidate will play a key role in supporting the sales process from initial inquiry to post-order management. This includes handling client communications, managing internal coordination, preparing documentation, and ensuring smooth end-to-end sales support operations. Familiarity with tools such as Freshdesk , CRM systems , and strong communication skills are essential for success in this role. Key Responsibilities: Manage and respond to client inquiries promptly and professionally via email and Freshdesk . Perform pricing calculations based on guidelines and communicate them to clients or internal teams. Generate accurate and timely Order Forms and ensure they align with approved pricing and client requirements. Track and manage the order lifecycle, including confirmations, updates, and escalations. Maintain and update CRM systems with deal progress, client communications, and support tickets. Coordinate with internal departments (Sales, Operations, Finance) to ensure alignment and smooth processing. Create and manage sales opportunities within the CRM and ensure proper follow-up. Provide day-to-day support to the Sales Team , assisting with documentation, follow-ups, and reporting. Communicate with vendors and sales executives to ensure accurate information flow and timely delivery of services. Assist in preparing reports, summaries, and data analysis as needed. Qualifications: 2 - 4 years of experience in Sales Support , Customer Support , Sales Administration , or a related role. Proficient in Freshdesk , CRM platforms (e.g., Salesforce, Zoho, HubSpot, etc.). Strong understanding of professional email etiquette and communication standards. Excellent organizational skills and attention to detail. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Strong problem-solving skills and a customer-first mindset. Proficiency in MS Office tools (Excel, Word, Outlook, etc.). Bachelor's degree in Business Administration, Communications, or a related field is preferred. Preferred Skills: Experience with sales operations or telecom/IT support (optional but a plus). Knowledge of order management processes or pricing tools. Team player with strong interpersonal skills and the ability to work collaboratively. What We Offer: Dynamic and collaborative work environment Opportunities for growth and skill development Exposure to global clients and projects Competitive compensation and benefits

Posted 1 month ago

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