Sales & Service Engineer

Role Overview:

We are looking for a dynamic and customer-focused Sales & Service Engineer who will be responsible for driving B2B machine sales, providing technical sales support, and ensuring effective post-sales service. This role requires a blend of technical expertise, sales acumen, and customer service orientation.

Key Responsibilities:

Sales & Business Development

• Identify and develop new B2B business opportunities within the assigned region.
• Understand client requirements and recommend suitable machinery solutions.
• Prepare proposals and quotations, and conduct price negotiations.
• Conduct product demonstrations and technical presentations.
• Achieve assigned sales targets and contribute to revenue growth.

Service & Technical Support

• Handle installation and commissioning of machines at customer sites.
• Respond to service calls and troubleshoot technical issues.
• Carry out preventive maintenance and ensure minimum downtime of machines.
• Provide training to customer operators and technical staff.
• Maintain strong after-sales relationships for repeat and referral business.

Market & Customer Management

• Track competitor activities and industry trends.
• Maintain detailed sales and service reports in CRM/ERP.
• Participate in trade fairs, exhibitions, and technical seminars.

Key Skills & Competencies:

• Strong knowledge of industrial machines / automation systems.
• Technical problem-solving and analytical ability.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-focused with service-oriented mindset.
• Willingness to travel extensively.

Qualifications & Experience:

• Diploma / B.E. / B.Tech in Mechanical, Electrical, Electronics, or related field.
• 2–5 years of experience in B2B machine sales and technical service.
• Experience in installation, commissioning, and maintenance of machinery preferred.
• Proficiency in MS Office; knowledge of CRM/ERP systems is an advantage.

Compensation & Benefits:

• Competitive Salary: Based on experience and qualifications.
• Bonuses & Incentives: Performance-based bonuses and rewards.
• Paid Time Off: Casual leaves, earned leaves, and holidays.
• Professional Development: Training programs, career growth opportunities.
• Statutory Benefits: Employee State Insurance (ESI) and Provident Fund (PF).
• Insurance Coverage: Group Accidental Policy for employee safety and security.
• Field Travel Benefits: The company will bear expenses for business travel, accommodation, and local conveyance as per policy.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Application Question(s):

• What is your current CTC and what is your expected CTC?
• When can u join?

Experience:

• Sales & Service: 3 years (Required)

Language:

• English, Kannada, Tamil (Preferred)

License/Certification:

• Driving Licence (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person