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Sales Order Processing Analyst

Sales Order Processing Analyst

Dyson

2 - 3 years

0 Lacs

Gurugram Haryana India

Posted:1 day ago| Platform:

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Skills Required

processing technology support service billing flow management documentation integration pricing invoicing resolve logistics transportation sap communication

Work Mode

On-site

Job Type

Full Time

Job Description

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth. Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. Reporting to the OTC Associate Manager (depending on market), the Billing & Order Processing team covers the end-to-end operational order flow for our customers’ delivering a market leading service. Responsibilities Customer Billing management: ensuring billing documentation is processed correctly. Ensuring all billing documents are released in the system Liaising with stakeholders to ensure service and repair orders are processed correctly and billing is created accurately against the orders Retail customer order management: ensure EDI integration processed, or orders created manually. Managing all billing correction which impacts the upstream and downstream process. Being the POC for Key Account team, 3PL and retailers on all order book issues Retail customer credit management, pricing management, and management of related disputes/charges Managing any billing queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures Ensure Invoicing process is complete and on time and resolve related issues Relish the opportunity to pick up new activities that fall broadly in the purpose of the role. Identify problems and find solutions Requirements A proven experience of 2-3 years in similar role in other organization. Understanding of Logistics Processes and tools Proficient in English and German 3PL, Logistics and transportation SAP Systems knowledge Good analytical skills and attention to details Ability to process high volumes of invoices with high accuracy. Strong working knowledge of Microsoft Office Have a ‘Can-do’ attitude, highly self-motivated and deadline driven. Comfortable in a multi-cultural work environment and working with virtual teams. Working in a fast-paced team environment with high volume activities and changing priorities. Strong communication skills Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

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Dyson

careers.dyson.com

Appliances, Electrical, and Electronics Manufacturing

Singapore Singapore

10001 Employees

26 Jobs

Key People

James Dyson

Founder and Chief Engineer
Jesse Norman

Chief Financial Officer
Roland Krueger

CEO

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Sales Order Processing Analyst