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Dyson
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Sales Order Processing Analyst

Sales Order Processing Analyst

Dyson

2 - 3 years

0 Lacs

Gurgaon

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

processing technology support service reporting billing flow management documentation integration pricing invoicing resolve logistics transportation sap communication

Work Mode

On-site

Job Type

Part Time

Job Description

Summary

Salary:

Competitive

Team:

Finance

Location:

India - Gurgaon Office

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

Reporting to the OTC Associate Manager (depending on market), the Billing & Order Processing team covers the end-to-end operational order flow for our customers’ delivering a market leading service.

Responsibilities:

Customer Billing management: ensuring billing documentation is processed correctly.
Ensuring all billing documents are released in the system
Liaising with stakeholders to ensure service and repair orders are processed correctly and billing is created accurately against the orders
Retail customer order management: ensure EDI integration processed, or orders created manually.
Managing all billing correction which impacts the upstream and downstream process.
Being the POC for Key Account team, 3PL and retailers on all order book issues
Retail customer credit management, pricing management, and management of related disputes/charges
Managing any billing queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
Ensure Invoicing process is complete and on time and resolve related issues
Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
Identify problems and find solutions

Requirements:

A proven experience of 2-3 years in similar role in other organization.
Understanding of Logistics Processes and tools
Proficient in English and German
3PL, Logistics and transportation SAP Systems knowledge
Good analytical skills and attention to details
Ability to process high volumes of invoices with high accuracy.
Strong working knowledge of Microsoft Office
Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
Comfortable in a multi-cultural work environment and working with virtual teams.
Working in a fast-paced team environment with high volume activities and changing priorities.
Strong communication skills

#LI-CY1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

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Sales Order Processing Analyst