Sales Operations Senior Manager – AI, Automation & Transformation

We are seeking an accomplished Sales Operations Senior Manager with 15 years of progressive experience in driving operational excellence within sales and customer service organizations. Ideal candidates will possess deep expertise in sales strategy, Customer service, analytics, and process optimization, combined with advanced knowledge of artificial intelligence, automation technologies, and large-scale transformation initiatives. This role will be pivotal in architecting the next evolution of our sales operations, leveraging innovation to achieve superior business outcomes and enhance customer experience.

• Strategic Leadership: Develop and execute comprehensive strategies to enhance customer experience that align with organizational goals, fostering growth, efficiency, and scalability across diverse markets.
• AI and Automation Enablement: Lead the design and deployment of AI-driven solutions and automation workflows that enhance sales productivity, accuracy, and customer engagement.
• Transformation Initiatives: Champion end-to-end transformation projects aimed at reimagining sales processes, systems, and infrastructure to support digital-first and future-proof operations.
• Process Optimization: Continuously review and refine Customer experience processes, identifying opportunities for improvement and implementing best-in-class practices to eliminate inefficiency and maximize value.
• Data Analytics & Insights: Oversee the implementation of advanced analytics platforms, enabling data-driven decision-making and actionable insights for leadership.
• Performance Management: Establish rigorous performance metrics and reporting frameworks, ensuring alignment with KPIs and driving accountability at all levels.
• Stakeholder Engagement: Collaborate with senior executives, cross-functional leaders, and external partners to foster a unified approach to sales operations transformation.
• Team Development: Mentor and coach a high-performing sales operations team, fostering a culture of innovation, continuous improvement, and professional growth.
• Change Management: Design and implement robust change management strategies to ensure successful adoption of new technologies, processes, and organizational structures.
• Compliance & Governance: Ensure adherence to regulatory requirements and corporate policies, embedding governance practices across all sales operations activities.

• Bachelors degree in Business Administration, Marketing, Engineering, Information Systems, or a related field; Masters degree preferred.
• Minimum of 15 years experience in sales operations, with demonstrable success in leading transformation initiatives and implementing AI or automation solutions.
• Proven expertise in Customer experience/service, process reengineering, and performance management within complex and dynamic organizations.
• Advanced knowledge of artificial intelligence, machine learning, and digital automation tools relevant to sales environments (e.g. Salesforce, HubSpot, RPA platforms, analytics suites).
• Strong background in data analytics, and reporting methodologies.
• Exceptional leadership skills, with experience building and managing large teams in a matrixed, global environment.
• Excellent communication, negotiation, and stakeholder management abilities.
• In-depth understanding of change management principles and practices.
• Experience managing multi-million dollar budgets and technology investments.
• Ability to thrive in a fast-paced, high-growth, and constantly evolving environment.

• Certification in project management, Lean, Six Sigma, or similar methodologies.
• Hands-on experience with CRM platforms, SFA applications, and enterprise automation tools.
• Experience implementing AI-powered sales enablement solutions and digital transformation roadmaps.
• Expertise in designing and launching global sales operations programs.
• Familiarity with compliance and governance frameworks in regulated industries.

• Visionary thinker with a drive for innovation and results.
• Resilient and adaptable leader, skilled at navigating ambiguity and change.
• Collaborative and open-minded, fostering trust and engagement across diverse teams.
• Excellent problem-solving capabilities, with a data-driven and analytical approach.
• High integrity, ethical judgment, and commitment to organizational values.

• Enhanced customer experience leading to increase in revenue from customer
• Achievement of operational efficiency targets.
• Successful implementation and adoption of AI and automation solutions.
• Completion of transformation initiatives on time and within budget.
• Improvement in customer satisfaction.
• Development and engagement of high-performing teams.

Minimum Qualifications: