Sales Operations Lead

Job Description

Role Overview: We are looking for a seasoned Sales Operations Lead to build and scale our sales operations capability and act as a key enabler for the GTM function. This is a strategic individual contributor role responsible for designing robust sales processes, enhancing forecasting and reporting, and providing actionable insights to CXO and EVP-level stakeholders. The role will report in a matrix structure to both the Finance and GTM leadership teams , requiring strong cross-functional collaboration and stakeholder management. Key Responsibilities: Design, implement, and optimize scalable sales processes and operational frameworks aligned with business goals Define and track key performance indicators (KPIs), and ensure accurate sales reporting, forecasting, and budgeting Own CRM strategy and hygiene (e.g., Salesforce, HubSpot), ensuring data accuracy and process alignment across GTM teams Drive pipeline and forecast management cadence, providing clear visibility to Sales and Executive leadership Collaborate with Sales Leadership to define compensation structures and quota setting Partner with Marketing and Product teams to enhance lead-to-close conversion metrics and feedback loops Deliver strategic insights, dashboards, and recommendations to leadership for data-driven decision-making Conduct regular business reviews with senior stakeholders to highlight performance, risks, and opportunities Continuously identify process gaps and lead initiatives to improve operational efficiency across the sales cycle Ideal Candidate Profile: 7-12 years of experience in Sales Operations roles within mid-size or high-growth IT or SaaS organizations Strong track record in setting up or scaling sales processes, performance frameworks, and CRM systems Expertise in at least one leading CRM system (e.g., Salesforce, HubSpot) with a strong understanding of pipeline, forecasting, and budgeting processes Proven experience working with GTM teams to drive best practices and operational alignment Strong analytical skills with a data-first approach to process and decision-making Excellent verbal and written communication skills; ability to influence senior stakeholders Comfortable working in a matrix reporting structure with both GTM and Finance stakeholders Based in Pune with the ability to operate in a hybrid work environment What We Offer: Attractive fixed compensation with performance-linked recognition and growth opportunities High-visibility role with direct impact on business outcomes and strategic growth Opportunity to work with global leadership and high-performing GTM teams Hybrid working model based in Pune with flexibility for in-office and remote collaboration Work with a market leader at the intersection of Healthcare and SaaS innovation Professional growth opportunities, a performance-driven environment, and comprehensive benefits