Sales Operations Executive

Job Title: Executive – Sales Operations

Department: Sales Operations

Location: Sector 58, Gurugram

Work Mode: Onsite (6 days working – Monday to Saturday), 2 Work from home/month

Shift Timings: 10:30 AM – 7:30 PM

Job Summary:

As a Sales Operations Executive, you will play a vital role in supporting the sales process and ensuring smooth post-sales operations. This role involves managing client relationships, addressing grievances, maintaining accurate data, coordinating offer letter releases, and handling invoicing. You will work closely with the sales and accounts teams to deliver a seamless and professional experience to our learners and clients.

Key Responsibilities:

• Client Handling: Serve as a point of contact for clients post-enrollment and ensure prompt support and resolution of queries
• Grievance Management: Address and resolve client issues efficiently to ensure satisfaction and retention
• Data Management: Maintain and update accurate records of client information, offers, and transactions
• Offer Letter Releasing: Coordinate with internal teams to ensure timely generation and dispatch of offer letters
• Invoicing: Manage and process invoices accurately, in collaboration with the finance team.
• Cross-Functional Coordination: Collaborate with sales, operations, and finance teams to streamline workflows and improve efficiency

Qualifications and Skills:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 0.6 – 2 years of experience in sales operations, customer support, or related roles
• Basic to intermediate knowledge of MS Excel
• Excellent communication, problem-solving ability, and attention to detail
• Ability to work independently and collaboratively in a fast-paced environment

This is an opportunity to be part of a rapidly growing Ed-Tech organization that values creativity, ownership, and innovation. As a Sales Operations Executive, you’ll play a key role in ensuring operational excellence and client satisfaction while gaining valuable cross-functional exposure.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• If shortlisted, how soon can you join us?

Education:

• Bachelor's (Preferred)

Work Location: In person