Sales officer(Ludhiyana)

Reporting To : Concerned Team Leader / : Manager-Sales

Qualification : Minimum Graduate Experience : Min 1-2 Years Location: Ludhaina,

Age : 25-30 years

Package: Ludhaina - 25000+ Incentive

Other Requirements : Must be Mobile, Valid Four wheeler driving License, Good

Communication Skills both written & Verbal

Job Summary:

• Job Responsibilities:
• Achievement of Monthly /Annual assigned sales targets. (Retail Sales/ In-house Finance / In house Insurance /TGA / EW / other VAS). 2. SOP Adherence- Enquiry, Order, Delivery
• Planning of monthly activities at N-1 month to achieve the enquiry targets as assigned with coordination to respective Team Leader.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made periodically.
• To plan & execute Field Events, 100% Test Drive supported by house visits and more activities to generate the enquiries to achieve the assigned targets.
• To ensure that Enquiry Management is done and maintained & recorded as per the specified Standards (Day wise Enquiry Planning & scheduling accordingly).
• Adhering to the all Toyota SOP(s) ( 6 Position walk around, FAB,NAB)
• Submission of Daily Sales Report on N+1 day, on or before the assigned time limit.
• Follow up on new & existing leads and referrals resulting from field activity and updation in CTDMS and I-CROP; Further, closure of the same.
• Adhering to Toyota SOP with regards to delivery procedures.
• Customer Handling:
• Proactive approach towards customer i.e. making periodic contact with customers before delivery viz updation of finance status, car availability etc.
• Establish and maintain current and potential customer relationships.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Providing one stop solution to the customer for all services.
• ● Follow-up of the enquiries generated through Digital Marketing
• VOC Handling:
• Post sales Follow up as per Toyota SOP
• Realization of customer satisfaction feedback forms on monthly basis.
• Identify and resolve client concerns with in Toyota stipulated time schedule & as per Toyota SOP.
• Globe SOP: Payment, Billing
• Billing of the Vehicles within stipulated timeframe as per policy
• Timely follow up of Outstanding payments (if any)
• Knowledge:
• Actively participate all Toyota & In-House Trainings(KI & CI)
• Adhering to the disciplinary policies of the Organization
• Develop and maintain sales materials and current product knowledge.
• Working Conditions:
• Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
• Well Groomed (presentable, tidy appearance)

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person