Sales Manager

Job Title:

Job Purpose:

To lead and manage the sales team to achieve showroom sales targets, enhance customer satisfaction, and ensure smooth dealership operations as per company policies and brand standards.

Key Responsibilities:

1. Sales & Target Achievement

• Plan and achieve monthly and annual sales targets (retail & corporate).
  
• Monitor sales performance of individual team members.
  
• Implement strategies to increase vehicle sales and market share.
  
• Manage inventory levels and ensure timely vehicle delivery.
  

2. Team Management

• Recruit, train, and motivate the sales team.
  
• Conduct daily briefings and review meetings.
  
• Assign leads and track follow-ups through CRM systems.
  
• Ensure discipline, grooming, and adherence to showroom standards.
  

3. Customer Handling

• Ensure excellent customer experience from enquiry to delivery.
  
• Handle escalated customer issues and resolve them promptly.
  
• Maintain high CSI (Customer Satisfaction Index) scores.
  
• Oversee test drives, negotiations, and deal closures.
  

4. Business Development

• Develop and maintain relationships with corporate clients, financiers, and fleet owners.
  
• Plan local marketing activities, road shows, and promotional events.
  
• Coordinate with OEM for offers, new model launches, and campaigns.
  

5. Reporting & Coordination

• Prepare daily/weekly/monthly sales reports.
  
• Coordinate with service, accounts, and accessories departments.
  
• Monitor documentation, loan processing, and RTO formalities.
  
• Share market feedback with senior management and OEM.
  

Key Skills Required:

• Strong leadership & team management skills.
  
• Excellent communication and negotiation abilities.
  
• Customer-centric and result-oriented approach.
  
• Good knowledge of automotive products and financing.
  
• Proficiency in CRM software and MS Office.
  

Qualification & Experience:

• Graduate / MBA preferred.
  
• 510 years of experience in automobile sales, with at least 2 years in a managerial role.
  
• Experience with passenger car brands (Toyota, Hyundai, Maruti, etc.) preferred