Sales Manager - Post Warranty Services

The Sales Manager (Paid Services) will be responsible for driving revenue growth and ensuring customer retention by managing all sales-related contracts in alignment with company policies and legal standards. This role requires a strong understanding of paid services sales processes and collaboration with the sales team to facilitate smooth contract execution and compliance. Responsibilities include meeting sales and gross margin targets, maintaining a healthy pipeline of enquiries, exploring new business segments, and serving as the primary contact for AMC, retrofitters, and spares sales inquiries. The Sales Manager will also be responsible for customer relationship management, ensuring customer satisfaction and repeat business, as well as contract preparation, negotiation, and administration. In terms of contract preparation and negotiation, the Sales Manager will draft, review, and negotiate sales contracts with customers, working closely with the sales team to understand customer needs and protect the company's interests. They will also coordinate with legal, finance, and other departments to finalize contract terms. Contract administration involves maintaining organized documentation, monitoring contract performance, managing renewals, amendments, and terminations, and identifying and mitigating potential risks. Continuous process improvement is key, with a focus on developing and implementing standardized sales contract management processes, evaluating and improving practices for increased efficiency, and fostering an organizational culture aligned with company values. This includes ensuring team adherence to company values, promoting inter-departmental cooperation, and enhancing customer handling practices.,