Sales Manager

3 - 11 years

8 - 9 Lacs

Posted:7 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for proactively soliciting and managing group/catering-related opportunities.

  • Manages group/catering opportunities not handled by the Event Booking Center.
  • Actively up-sells each business opportunity to maximize revenue opportunity.
  • Achieves personal and team related revenue goals.
  • Ensures business is turned over properly and in a timely fashion for proper service delivery.
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
  • Provide service to our customers in order to grow share of the account on behalf of the company.
  • CANDIDATE PROFILE

    Education and Experience

    High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR

    2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

  • CORE WORK ACTIVITIES

    Understanding Markets & Maximizing Revenue

    Identifies new group/catering business to achieve personal and property revenue goals.

  • Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
  • Conducting Daily Sales Activities

    Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.

  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Uses sales resources and administrative/support staff effectively.
  • Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence).
  • Providing Exceptional Customer Service

    Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

  • Services our customers in order to grow share of the account.
  • Executes and supports the company s Customer Service Standards and property s Brand Standards.
  • Provides excellent customer service consistent with the daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer s expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Building Successful Relationships

    Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

  • Builds and strengthens relationships with existing and new customers to enable future bookings.
  • Activities include sales calls, entertainment, FAM trips, trade shows, etc

    Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

  • Manages and develops relationships with key internal and external stakeholders.
  • Provides accurate, complete and effective turnover to Event Management.
  • Additional Responsibilities

    Utilizes intranet for resources and information.

  • Conducts site inspections.
  • Creates contracts as required.
  • Participates in and practices daily service basics of the brand.



  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

  • We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  • Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
  • We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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    Marriott

    Hospitality

    Bethesda

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