StorySideUp

StorySideUp is a boutique HR consulting firm, based in Delhi/NCR, that partners with young, dynamic and growing brands to find exceptional talent for them and build their future-ready teams. We’re currently hiring on behalf of a leading Indian luxury holiday brand that has made its mark globally with cutting-edge fashion, celebrity clientele, and award-winning designs. Role Description This is a full-time on-site role for a Store Manager located in Mumbai. The Store Manager will be responsible for overseeing day-to-day operations, ensuring customer satisfaction, managing store inventory, implementing retail loss prevention strategies, and maintaining communication with the team and customers. Qualifications Customer Satisfaction and Customer Service skills Excellent Communication skills Store Management expertise Retail Loss Prevention knowledge Experience in luxury or retail environment is preferred Strong leadership and team management abilities Knowledge of fashion industry trends Ability to multitask and prioritize in a fast-paced environment Experience: 8+ years of Experience CTC: 12 lpa Show more Show less

Job Title: Senior Manager – Rewards Location: Gurugram Experience: 6–8 years Function: Human Resources Industry: BFSI Role Overview: For a BFSI client of ours, we are seeking a dynamic and data-driven professional to lead the Total Rewards and Compensation & Benefits (C&B) strategy for our organization. The role is pivotal in ensuring alignment of reward systems with business goals, driving employee retention and engagement through effective pay practices, and providing deep analytics to inform decision-making. Key Responsibilities: Design and implement total rewards strategies (compensation, benefits, variable pay, long-term incentives) in alignment with organizational goals. Lead the Annual Operating Plan (AOP) process for workforce costs, ensuring cross-functional alignment with Finance and Business Heads. Conduct detailed manpower planning in collaboration with talent acquisition and business partners. Develop and manage compensation structures, pay ranges, and benchmarking exercises using market data and internal equity principles. Drive data-driven insights and design dashboards and analytics around rewards, headcount, productivity, and cost trends. Partner with external consultants to manage compensation benchmarking, surveys, and best practice reviews. Own the annual performance-linked bonus and salary revision cycles, including system readiness, communication frameworks, and payout governance. Support HRBP teams and leaders with C&B advisory, job evaluations, and compensation structuring for offers and promotions. Ensure compliance with internal reward governance policies and applicable statutory requirements. Key Requirements: 6–8 years of experience in Compensation & Benefits / Rewards / HR Analytics, preferably in the BFSI sector. Postgraduate degree in HR / MBA from a recognized institute. Deep understanding of manpower planning, AOP, total rewards, C&B frameworks, and incentive design. Strong analytical and numerical ability with proficiency in Excel, PowerPoint, HR dashboards, and compensation tools. Experience in handling large data sets, deriving insights, and presenting to senior leadership. Ability to work cross-functionally, manage multiple stakeholders, and maintain high attention to detail.

For one of our clients, we are looking for a mature IT manager to do the following: Key Responsibilities: ERP (Microsoft Dynamics 365 / NAV / AX): • Lead the planning, implementation, and ongoing support of Microsoft ERP solutions across departments (Finance, Procurement, Inventory, etc.) • Work closely with cross-functional teams to capture business requirements and translate them into scalable ERP solutions • Liaise with external partners/vendors to manage customization, integrations, and upgrades • Troubleshoot issues and ensure timely resolution of ERP-related incidents • Own the ERP user access, roles, workflows, and training for business users • Generate and maintain critical business and MIS reports via ERP • Continuously optimize system usage, data integrity, and user experience General IT Management: • Oversee core IT infrastructure (networks, hardware, cloud systems, cybersecurity) in partnership with internal/external teams • Ensure data backup, disaster recovery, and system security protocols are implemented and followed • Manage IT budgets, vendor contracts, and software licenses • Establish SOPs for IT operations and ensure compliance with organization policies Desired Skills & Qualifications: • Graduate/Postgraduate in Computer Science, IT, or related field • Minimum 5–7 years of hands-on experience with Microsoft Dynamics ERP (D365 F&O, NAV, AX or Business Central) • Proven experience in managing full lifecycle ERP implementation or major upgrades • Strong analytical and problem-solving skills; ability to interface between business and tech teams • Excellent communication, stakeholder management, and project management skills • Understanding of enterprise IT infrastructure and security standards

Role: CRM & E-Commerce Executive Industry: Luxury Fashion / Couture For one of our Fashion Retail clients, we’re looking for a CRM & E-Commerce Executive to manage their online customer journey, high-value client relationships, and end-to-end e-commerce operations. Key Responsibilities 1. B2C Customer Care (Website, Online & Marketplaces) Handle inquiries via website, Outlook, WhatsApp, Instagram, and marketplace platforms. Provide personalised product recommendations to convert queries into sales. Update customers on order status—made-to-measure, domestic, and international shipments. 2. Social Media & Marketplace Engagement Monitor/respond to client messages and comments across all social channels. Coordinate with referral agents and influencers on order fulfilment, end-to-end. 3. Order Coordination & Fulfilment Track couture and e-commerce orders from placement to delivery. Liaise with retail stores (Delhi, Mumbai, Hyderabad, Kolkata) and logistics partners to ensure timely dispatch. Allocate domestic orders to stores based on customer preferences. 4. Customer Data & CRM Management Maintain accurate client profiles, preferences, purchase history, and event participation. Segment and manage VIP clientele (celebrities, red-carpet customers). 5. E-Commerce Platform Management Manage backend for product listings, descriptions, imagery, pricing, and inventory updates. Ensure seamless integration with payment gateways, logistics partners, and CRM tools. Troubleshoot platform-related issues and coordinate with technical teams for resolution. Set up promotional codes, bundles, and special offers. 6. Issue Resolution & Escalation Log and resolve customer issues—returns, alterations, shipping delays. Escalate critical cases to production or senior management. 7. Feedback & Client Relationship Building Collect reviews post-events and post-purchase. Send thank-you notes, feedback surveys, and maintain high-value relationships. 8. Reporting & Insights Create weekly/monthly dashboards on query volumes, order conversions, and complaint resolution. Analyse platform analytics, customer behaviour, and sales reports to identify improvement areas. 9. Campaign Support & Digital Operations Support CRM-driven email marketing and launch campaigns (bridal showcases, couture week drops). Coordinate online merchandising, SEO optimisation, and promotions. Collaborate with marketing/PR teams on online events, collaborations, and influencer tie-ups. 10. Cross-Team Coordination Work closely with atelier (175–300 artisans), production, dispatch, retail stores, and marketing teams for seamless customer experience. Skills & Experience Required 2–4 years’ experience in CRM, e-commerce, or luxury retail operations. Hands-on experience with any major e-commerce platform including backend management, promotions, analytics, and basic troubleshooting. Strong written & verbal communication skills. Familiarity with CRM tools, marketplace dashboards, and order management systems. Detail-oriented, organised, and able to manage multiple priorities. Passion for luxury fashion and exceptional client servicing.

Job Title: Manager – Rewards Location: Gurugram Experience: 6–8 years Function: Human Resources Industry: BFSI CTC : 25-30 lpa Role Overview: For a BFSI client of ours, we are seeking a dynamic and data-driven professional to lead the Total Rewards and Compensation & Benefits (C&B) strategy. The role is pivotal in ensuring alignment of reward systems with business goals, driving employee retention and engagement through effective pay practices, and providing deep analytics to inform decision-making. Key Responsibilities: Design and implement total rewards strategies (compensation, benefits, variable pay, long-term incentives) in alignment with organizational goals. Lead the Annual Operating Plan (AOP) process for workforce costs, ensuring cross-functional alignment with Finance and Business Heads. Conduct detailed manpower planning in collaboration with talent acquisition and business partners. Develop and manage compensation structures, pay ranges, and benchmarking exercises using market data and internal equity principles. Drive data-driven insights and design dashboards and analytics around rewards, headcount, productivity, and cost trends. Partner with external consultants to manage compensation benchmarking, surveys, and best practice reviews. Own the annual performance-linked bonus and salary revision cycles, including system readiness, communication frameworks, and payout governance. Support HRBP teams and leaders with C&B advisory, job evaluations, and compensation structuring for offers and promotions. Ensure compliance with internal reward governance policies and applicable statutory requirements. Key Requirements: 6–8 years of experience in Compensation & Benefits / Rewards / HR Analytics, preferably in the BFSI sector. Postgraduate degree in HR / MBA from a recognized institute. Deep understanding of manpower planning, AOP, total rewards, C&B frameworks, and incentive design. Strong analytical and numerical ability with proficiency in Excel, PowerPoint, HR dashboards, and compensation tools. Experience in handling large data sets, deriving insights, and presenting to senior leadership. Ability to work cross-functionally, manage multiple stakeholders, and maintain high attention to detail.

For a Fashion Brand Client of ours, we are looking to hire a Social Media Manager. Apply only if you have experience in fashion/couture. Key Responsibilities Strategy & Planning Develop and implement a data-driven social media strategy aligned with overall marketing goals. Conduct market research to identify trends, audience preferences, and competitive activity. Plan monthly content calendars across platforms (e.g., Instagram, LinkedIn, TikTok, X, Facebook, YouTube). Content Creation & Management Create engaging, brand-consistent content including graphics, videos, and copy. Collaborate with designers, videographers, and copywriters to ensure high-quality posts. Manage daily posting, community engagement, and brand storytelling. Analytics & Optimization Track KPIs (reach, engagement, conversions) and prepare performance reports. Use insights to optimize campaigns for better results. Stay updated on algorithm changes and emerging platforms. Community Engagement Monitor comments, messages, and brand mentions, responding promptly. Foster relationships with followers, influencers, and industry communities. Collaboration & Brand Alignment Work closely with the marketing team to integrate social media into broader campaigns. Ensure messaging aligns with brand voice and visual identity. KPIs for Success Growth in followers and engagement rates. Improvement in click-through rates and conversions from social media. Positive sentiment and increased brand awareness. On-time delivery of content calendar and campaigns. Key Competencies Creative thinking and attention to detail. Strong interpersonal and communication skills. Analytical mindset with the ability to interpret data. Adaptability to rapidly changing social media landscapes. Qualifications & Skills Bachelor’s degree in Marketing, Communications, or related field (preferred). 2–5 years of proven experience managing social media for a brand or agency. Strong understanding of social media platforms, tools, and trends. Proficiency in content creation tools (e.g., Canva, Adobe Creative Suite). Experience with analytics tools (e.g., Meta Business Suite, Google Analytics). Excellent writing, editing, and storytelling skills. Ability to multitask, meet deadlines, and work in a fast-paced environment.

For a client of StorySideUp, who is has created the world’s first Digital-Human AI Recruiter, revolutionizing the hiring process by making AI work seamlessly for organizations. we are looking for Inside Sales Managers. The person will be a key driver in generating and converting leads within the mass recruitment sector. The primary responsibilities will include targeting companies with a large employee base, engaging prospects through variety of sales efforts and bringing them to a stage where they are motivated to see a demo of company's AI recruiting solution. Post-demo, you will play a crucial role in engaging with these customers to encourage them to pilot the product, demonstrating its value in transforming their hiring processes. CTC: INR 6 lacs per annum Responsibilities: 1. Lead Generation targeting companies dealing in mass recruitment, particularly those with an employee base of 1000+ and high attrition rates. 2. Engage Prospects through LinkedIn and email, using content marketing and Sales Navigator to initiate meaningful conversations. 3. Persuade prospects to see the value in company's AI recruiting solution and motivate them to schedule a product demo. 4. Follow Ups and closure : Maintain and manage the prospecting pipeline to ensure consistent follow-ups and engagement