Sales Manager _ International IT Sales & Retention

About Vitel Global Communications Pvt Ltd:

dynamic Sales Manager with strong retention expertise

Sales Manager - Retention & Growth

Sales & Revenue Growth:

• Drive new business acquisition through B2B sales of VoIP solutions.
• Develop and execute sales strategies to achieve revenue targets and business growth.
• Identify upselling and cross-selling opportunities within existing client accounts.
• Manage sales cycles end-to-end, from prospecting to contract closure.

Retention & Account Management:

• Develop and implement

  customer retention strategies

  to reduce churn and improve client satisfaction.
• Build strong, long-term relationships with key clients, acting as a trusted advisor.
• Collaborate with support teams to address escalated issues and ensure seamless service delivery.
• Conduct regular account reviews with clients to understand evolving needs and maximize value.

Team Leadership & Collaboration:

• Lead, mentor, and motivate a sales team to meet individual and collective sales goals.
• Align sales strategies with marketing campaigns and retention initiatives.
• Work closely with product teams to provide customer feedback for product enhancements.

Analytics & Reporting:

• Monitor and analyze sales performance, churn rates, and customer lifetime value (CLTV).
• Prepare and present sales forecasts, retention metrics, and performance reports to senior management.
• Leverage CRM and analytics tools (Salesforce, HubSpot, Zoho, etc.) to track pipeline, sales activity, and retention outcomes.

Customer Engagement & Growth:

• Conduct client meetings, product demos, webinars, and training sessions to drive adoption.
• Educate customers on new features and solutions to increase engagement.
• Organize targeted campaigns for at-risk or high-value clients to strengthen loyalty.

Qualifications:

Education:

• Bachelor's degree in Business Administration, Sales, Marketing, or related field. A Masters degree is a plus.

Experience:

• Minimum

  7+ years of experience in B2B IT/Telecom sales

  , with exposure to

  customer retention/account management

  .
• Proven track record of achieving sales targets and growing revenue in VoIP, telecom, or IT services.
• Experience leading sales teams and managing international client accounts.
• Familiarity with CRM tools (Salesforce, HubSpot, Zoho, etc.) and customer analytics platforms.

Skills & Competencies:

• Strong sales acumen with knowledge of customer retention strategies.
• Excellent communication, negotiation, and relationship management skills.
• Analytical mindset with the ability to interpret customer behavior and sales data.
• Leadership and team management skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

akhil@vitelglobal.com