Sales Lead

Join our Field Team and help shape the future of retail where innovation, customer connections, and career growth come together in an exciting environment! As a Sales Lead at our location in Harry Reid International Airport (LAS) in Las Vegas, NV 89119, you will play a key role in providing an exceptional customer experience. Your responsibilities will include encouraging the team to meet sales goals, leading and supporting store teams, and managing overall store operations. Weekend availability is required for this position. Benefits: - Medical, Dental, and Vision Insurance - Employer-Paid Life Insurance - Disability Insurance - Paid Time Off - Paid Parental Leave - 401(k) with company match - Employee Discount Job Responsibilities: - Greet and assist customers throughout their shopping experience - Maximize sales by suggesting products and up-selling when appropriate - Remain knowledgeable of the store's merchandise and current promotions - Train store associates on daily operations and best sales practices - Ensure cleanliness and upkeep of the store; maintain store displays and merchandise - Replenish backstock and ensure appropriate levels of merchandise on the floor - Conduct markdowns of merchandise as instructed - Perform opening/closing duties, including securing cash registers and store security - Communicate customer complaints and inventory concerns to management in a timely manner - Oversee the opening and closing of the store - Resolve employee conflicts and escalate to upper management as appropriate - Count cash drawers, complete deposit slips, close registers, and complete required documentation - Other duties as assigned Requirements: - 1+ year of experience in a fast-paced retail environment - Early and late shift availability - Ability to multitask and problem solve - Strong written and verbal English communication skills - Demonstrated customer service experience - Ability to resolve minor customer service conflicts - Alcohol Beverage Awareness Card (TAM Card) may be required - Additional security clearance may be required - Satisfactory Criminal Background Check and Drug Testing may be required - Advanced computer skills, including Microsoft Office (Word, Excel, PowerPoint, Publisher) Additional Requirements: - Limited sitting - Frequent standing, walking, climbing, crouching, bending, pushing, or pulling - Normal or corrected vision and hearing - Ability to distinguish varying or specific colors, patterns, or materials to assist customers - Fluency in English is required - Typically indoors and in a consistent temperature - Use of fine motor hand functions - Ability to lift 0-60 lbs with or without reasonable accommodation About Us: WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. EEO/ADA/DFWP ,