Sales Executive/Senior Sales Executive

Job Description

Roles and Responsibilities 1. Achieving Sales Target : Achieve individual and dept. sales targets as set by the organization. Achieve targets set on no. of sq. ft. to be sold through the year Achieve Sales targets set on no. of flats (unit wise) to sell throughout the year. 2. Handling Customer Interaction : Give accurate information about the project, price with/without customization, statutory payment, and legal attributes to all prospective customers. Closure of all lead calls within Time from the first time contact. Take customers through sample flats during their site visit. Closure of booking formalities in minimum time from the first contact. Ensure completion of sales booking procedures along with all required documents of Customer within the specified time in hard copy as well as in ERP Pre-Sales Modules to maintain good relation with Customer and to increase customers loyalty towards the Company 3. Customer Communication : Communicate with the customer through welcome email on every new booking, Resolve customer service inquiries, requests, and complaints, greet them on special occasions, update them about the progress of their concerns, and inform them about events/exhibitions/ future projects of the organization. Build good working relationships to understand the needs of customers about related products. Present the product or service favourably and in a structured professional way face-to-face. 4. Complete the Sales Booking process & procedures within the defined time limit : Ensure completion of sales booking procedures along with all required documents of Customer within the specified time in hard copy as well as in ERP Pre-Sales Modules to maintain good relation with Customer and to increase customers loyalty towards the Company. 5. Manage events and Exhibitions : Interact with interested prospects, convey accurate information to them in exhibitions/events, Capture, and analyze first-time contact details from prospects/leads, and follow up calls after events. Arrange a Customer Delight Program quarterly basis i.e. it's about creating "a remarkable experience for users that focuses on their needs, interests, and wishes that leaves them so satisfied, they can't help but go out and sing the praises of our brand "delighted customers are loyal and actively promote our brand through word-of-mouth 6. Timely Collection of the payment : Ensure earnest money is received in a set timeframe. Achieve Sales Revenue by collecting 10% of the booking amount throughout the year. 7. Effective and efficient Customer Service : Ensure acknowledgement of customer complaints and closure or escalation of the same. Ensure the Customer Satisfaction Survey form is filled at the end of each phase and the database is maintained in the department. 8. Lead and Accurately maintain ERP Database Management and any other Sales software or applications: Maintain ERP Database in the Pre-sales module, identified an error, raised a task to ERP CRM and resolved it within the defined time limit, created new projects ERP Training to new employees, error-free Tele-calling data, Gup-shup SMS, daily checking ERP Data entry by self and other team members, ERP Pending customer list, continuously follow up with ERP Service Team, etc. To update and implement the procedure complying with standard industry practices as per defined SOP & To update all activities in Pre Sales ERP in real-time with 100% accuracy 9. Maintain Report properly : Marketing Qualified Lead Report (MQL) Sales Qualified Lead Report (SQL) Sales Team Response Time Social Media/Website/Email Marketing performance report and engagement Monthly MIS Report Weekly ERP Activities Report Customer Satisfaction Survey (Booking Process) Competitors Analysis Report Responsible for all documentation work across all projects. In addition, other reports as directed by the Senior. Desired Candidate Profile Graduate/MBA (Marketing) Full Time 3 - 5 Years/Only Real estate industry experience preferred/ Local Resident preferred/ Expertise in Strategic ERP Pre-Sales Module added advantage. Deep understanding of Real Estate Sales. Proficient inMicrosoft Officee suite. proven ability to lead from the front. Mandatory Traits for this Job: Sales Leadership Geographical Acumen Goal-oriented Passion Customer Relations Conversion Expertise Lead Management Site Presentations Operational Compliance Analytical Proficiency Perks and Benefits No bar for the right Candidates. As per Company Policy. Note: Only Real Estate experience is preferred.