Senior Sales Executive

Roles and Responsibilities

Handling Customer Interaction

• Give accurate information about the project, price with/without customization, statutory payment, and legal attributes to all prospective customers..

• Take customers through sample flats during their site visit.

• Closure of booking formalities in minimum time from the first contact.

• Ensure completion of sales booking procedures along with all required documents of Customer within the specified time in hard copy as well as in ERP Pre-Sales Modules to maintain good relation with Customer and to increase customers loyalty towards the Company

Customer Communication

• Build good working relationships to understand the needs of customers about related products.

• Present the product or service favorably and in a structured professional way face-to-face.

Manage events and Exhibitions :

• Interact with interested prospects, convey accurate information to them in exhibitions/events, Capture, and analyze first-time contact details from prospects/leads, and follow up calls after events.

• Arrange a Customer Delight Program quarterly basis i.e. it's about creating "a remarkable experience for users that focuses on their needs, interests, and wishes that leaves them so satisfied, they can't help but go out and sing the praises of our brand "delighted customers are loyal and actively promote our brand through word-of-mouth

Timely Collection of the payment

• Ensure earnest money is received in a set timeframe.

• Achieve Sales Revenue by collecting 10% of the booking amount throughout the year.

Effective and efficient Customer Service

• Ensure acknowledgement of customer complaints and closure or escalation of the same.

• Ensure the Customer Satisfaction Survey form is filled at the end of each phase and the database is maintained in the department.

Achieving Sales Target

• Achieve individual and dept. sales targets as set by the organization.

• Achieve Sales targets set on no. of flats (unit wise) to sell throughout the year.

Maintain Report properly :

• Social Media/Website/Email Marketing performance report and engagement

• Monthly MIS Report

• Weekly ERP Activities Report

• Customer Satisfaction Survey (Booking Process)

• Competitors Analysis Report

• Responsible for all documentation work across all projects.

Desired Candidate Profile

• Graduate/MBA (Marketing) Full Time

• 3 - 5 Years/Only Real estate industry experience preferred/ Local Resident preferred/ Expertise in sales & closures.

• Deep understanding of Real Estate Sales.

• Proficient in Microsoft Office suite.

• Proven ability to lead from the front.

Perks and Benefits

• No bar for the right Candidates.

• As per Company Policy.

Note: Only Real Estate experience is preferred. Role & responsibilities