Sales Executive

• Generate new and repeat sales; provide product and technical information to customers; respond to inquiries for Verdants products and services in a timely manner; meet requests for catalogs, information or samples; follow up for status of inquiries
• Coordinate the customer related process for effective sales lead qualification; determine customer requirements and expectations in order to recommend specific products and solutions; recommend alternate products based on cost, availability or specifications;
• Setup and maintain customer files; maintain comprehensive and accurate records of customer requirements and review processes; update and maintain the CRM database for managing communication with customers and sales prospects
• Present price, delivery and other terms in accordance with standard procedures; support customer transactions such as orders, quotes or returns; obtain accurate information from vendors relating to shipment and delivery of products; monitor scheduled shipment dates to ensure timely delivery and expedite as needed; support for collection of pending payment
• Update sales pipeline and ensure conversion of potential opportunities to achieve sales targets; maintain sales accounts while ensuring customer service satisfaction and good client relationships; co-ordinate and ensure that timely reviews are conducted to meet sales objectives
• Identify trends in customer satisfaction or dissatisfaction; contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Communicate to the purchasing department unexpected increases or decreases in demand for products
• Plan and prioritize work; manage time effectively; complete personal tasks and work effectively with other members of the team

Remain current on consumer preferences, changes in requirements and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals

Qualification Skills