Sales Executive - House of Banaras

Position Summary

We are seeking a sophisticated Sales Executive to serve as a trusted advisor to our discerning clientele of affluent Indian and NRI women. The ideal candidate will excel in all types of communication (messages, calls, video calls, and emails), possess a deep appreciation for heritage textiles, and demonstrate expertise in luxury sales. This role focuses on being a personal chaperone to prospects, nurturing relationships through curiosity and interest, while guiding customers toward discovering their perfect Banarasi saree.

Key Responsibilities

• Customer Relationship Ownership

  : Take complete ownership of customer relationships and interactions from initial contact through post-purchase support

• Multi-Channel Communication

  : Engage prospects and clients through messages, audio calls, and video consultations with fluency in English

• Personal Advisor Role

  : Serve as a chaperon and trusted advisor, helping affluent Indian and NRI women discover the perfect Banarasi saree for their needs

• Curiosity & Interest Building

  : Stoke curiosity about our heritage collections, nurture sustained interest, and strategically nudge prospects toward purchase decisions

• Continuous Engagement

  : Stay connected with clients to showcase new collections and understand their evolving occasion-based requirements

• Luxury Sales Expertise

  : Demonstrate comfort and proficiency in selling high-value heritage and luxury apparel

• Brand Differentiation

  : Develop and articulate a deep understanding of what sets House of Banaras apart from competitors

• Personalized Service

  : Provide bespoke consultations based on individual style preferences, occasions, and cultural significance

• Collection Curation

  : Present relevant collections tailored to specific customer profiles and seasonal requirements
• Catalog and inventory management: Support product description and ensure that inventory is updated and in line with what's needed for the customer showcase

Required Qualifications

• Bachelor's degree in any discipline
• 2-4 years of experience in luxury retail, heritage fashion, or high-value personal sales

• Exceptional English communication skills

  - both written and verbal, with the ability to engage through digital platforms
• Proven experience with

  multi-channel communication,

  including messaging, audio, and video calls
• Deep appreciation for

  heritage and luxury apparel

  , particularly traditional Indian textiles
• Strong relationship-building skills with affluent clientele and the ability to serve as a trusted advisor
• Comfort level with

  high-ticket sales

  and understanding of luxury customer psychology
• Self-motivated with the ability to work independently and take complete ownership of customer relationships

Preferred Qualifications

• Experience working with

  affluent Indian and NRI women

  clientele
• Understanding of

  occasion-based shopping patterns

  and the cultural significance of traditional wear
• Knowledge of Banarasi weaving techniques, silk varieties, and textile craftsmanship
• Previous experience in

  luxury personal shopping

  or concierge services
• Familiarity with

  digital sales platforms

  and virtual consultation tools
• Cultural sensitivity and understanding of diverse Indian traditions and celebrations

What We Offer

• Competitive salary with an attractive commission structure
• Performance-based incentives and bonuses
• Comprehensive product training and skill development
• Employee discounts on House of Banaras products
• Opportunity to work with authentic, heritage crafts
• Career growth opportunities within the organization

  Role & responsibilities