Sales Executive (Female)

Job Summary:

We are hiring a Sales Executive who will drive new member sales, handle renewals and upselling, deliver a seamless front-desk experience, and support complaint resolution and hygiene oversight.

This is a key member-facing role that blends sales targets, service excellence, and operational discipline — ideal for someone energetic, confident, and growth-focused.

Core Purpose of the Role:

“To convert walk-ins into loyal members, retain them through meaningful interactions, and increase revenue through proactive upselling and world-class service.”

Key Responsibilities:

• Greet and assist all walk-in prospects with club tours and membership discussions

• Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups

• Close new memberships confidently and hit daily/weekly sales goals

• Track renewals due and proactively follow up via phone and in-person

• Address objections, highlight benefits, and offer renewal incentives

• Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans)

• Educate members on available upgrades or limited-time offers

• Convert basic members into premium/high-ticket customers

• Manage check-ins, guest logs, CRM entries, billing, and cash handling

• Keep reception area clean, professional, and member-friendly

• Handle member queries and offer real-time support

• Log and resolve member complaints within 24–48 hours

• Escalate unresolved or serious concerns to the Club Manager

• Maintain a member issue/feedback register

• Perform daily hygiene checks at the front desk and floor

• Coordinate with housekeeping to maintain club cleanliness standards

• Log AM/PM hygiene inspections

Key Result Areas (KRAs):

Membership Sales: Achieve monthly sales conversion target

Membership Renewals: Ensure 100% follow-up and ≥ 85% closure of expiring memberships

Upselling Revenue: Increase average revenue per member through upsells

Complaint Handling: Resolve or escalate 100% of complaints within SLA

Cleanliness & Grooming: Maintain reception and self-grooming per club standards

CRM & Billing Accuracy: 100% correct data entries and cash handling

KPIs & Monthly Targets:

New Memberships Closed: 40–70/month

Conversion Rate: ≥ 30% of walk-ins/leads

Renewal Closure Rate: ≥ 85% of expiring memberships

Complaint Resolution SLA: 100% resolved/escalated within 24–48 hours

Cleanliness Logs: 2x per day with checklist and coordination

CRM & Cash Accuracy: 100% error-free entries

Qualifications & Experience:

• Graduate or pursuing graduation

• 2–5 years in fitness/retail/hospitality front desk or sales roles

• Fluency in English, Hindi, and Gujrati language

• Familiarity with CRM tools, WhatsApp Business, and Excel

Ideal Candidate Traits:

• Energetic, persuasive, and confident communicator

• Goal-oriented with strong follow-up habits

• Positive body language and well-groomed at all times

• Member-focused, emotionally intelligent, and proactive

• Believes in fitness and inspires others to commit to it

Work Culture & Expectations:

• 6-day work week with morning/evening shift flexibility

• Reports daily to Club Manager with activity tracker

• Upholds company values, cleanliness club standards, and member-first mindset

• Actively participates in in-club events and challenges

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Language:

• English (Required)

Work Location: In person