Sales Executive Cum Student Counsellor

Job Description – Sales Executive cum Student Counsellor

Department: Admissions & Business Development
Location: Whitecaps International School of Pastry, Bengaluru
Experience: 3+ years in Education/Admissions Counselling & Sales
Reporting to: Head – Business Development

About Whitecaps International School of Pastry

Whitecaps is India’s premier institute for pastry and culinary arts, known for world-class chef mentors, international exposure, and premium learning programs. We are looking for a passionate Sales Executive cum Student Counsellor who can combine admissions expertise with empathetic student guidance to help aspiring chefs build their careers with us.

Key Result Areas (KRAs) & KPIs1. Student Admissions & Sales

• Achieve 10–15 monthly enrollments across Diploma, CE, and Workshop programs.
• Maintain a 30%+ counselling-to-enrollment conversion rate.
• Ensure 95%+ fee collection compliance within deadlines.

2. Lead & Enquiry Management

• Respond to enquiries within 10 minutes during working hours.
• Ensure 100% CRM hygiene (Zoho) with updated lead stages and follow-ups.
• Convert 70% of campus visits/demo classes into applications.

3. Counselling Quality

• Conduct structured counselling sessions aligning student goals with Whitecaps programs.
• Maintain student satisfaction score of ≥4.5/5.
• Provide accurate information on courses, fees, financial options, and career outcomes.

4. Student Relationship & Nurturing

• Support onboarding, orientation, and first-week check-ins for enrolled students.
• Run engagement campaigns (WhatsApp/email drips) for prospective students.
• Reactivate 15% of cold leads every month.

5. Events & Outreach

• Participate in 2–3 outreach/engagement events per month (workshops, webinars, open houses).
• Generate ≥15% conversions from event leads.

6. Reporting & Coordination

• Submit weekly funnel & conversion reports (lead source, conversion %, drop reasons).
• Share insights with marketing on student objections & feedback.
• Coordinate with chefs/operations team for demo classes, visits, and onboarding.

What We’re Looking For

• Strong counselling & objection-handling skills.
• Fluency in English, Hindi, and one South Indian language (Kannada/Tamil/Telugu/Malayalam).
• Proven track record in sales/admissions (education, edtech, or training sector).
• Tech-savvy with CRM (Zoho preferred), WhatsApp Business, Google Docs/Sheets.

Why Join Whitecaps?

✨ Work with renowned pastry chefs and be part of India’s leading culinary school.
✨ Attractive performance-based incentives in addition to fixed salary.
✨ Opportunity to grow into Senior Counsellor/Managerial roles.
✨ Be at the forefront of premium culinary education and student success stories.

Compensation

• Competitive fixed salary + performance-linked incentives.
• Additional benefits: Professional development, exposure to international pastry events, and employee discounts on select workshops.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Education counselling and sales: 3 years (Required)

Language:

• English, Tamil, Malayalam, Kannada and Hindi (Required)

Location:

• Koramangala, Bengaluru, Karnataka (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person