Sales Development Representative

HCL Software Sales Development Representative https://www.questinformatics.com Quest Informatics is a wholly owned company of HCL Technologies, and offers softwares under the HCL Software for Aftermarket Industries, Quest Informatics has 30+ years of experience in the domain and caters to more than 60+ customers worldwide in the aftermarket space. Like wise at HCL Software we are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCLs fast-growing, $1B+ software business and make an impact from Day 1! This is an exciting time to be joining HCL Software, as we expand, invest and grow. Summary of position: HCL Software is looking for new Business Development Executive who will report to a Sales Development team leader. Responsible to validate and nurture leads and customer data quality including accuracy, relevance, completeness and passing through with most accuracy for new customer acquisitions. Ready to accept a challenge on 30% new customer acquisitions on a year on year basis and also to develop and manage multichannel communication activities to validate, nurture and place information of validated leads into the company CRM system. This position will be responsible for generating new leads and aqisition of new customers. The right candidate should be able to work in a fast-paced, self-driven environment and produce results with a strong sense of teamwork. Core Responsibilities: • Manage multichannel communication activities to validate, nurture and place information of validated leads into the company CRM system. • Use sales tools, such as phone, email, internet, and other media to communicate, qualify, and sell Quest HCL Software products. • Focus is on inbound and outbound sales campaigns to prospects • Develop, nurture and convert Qualified Leads to customer along with senior business team. • Plan and manage contact strategies to support audience engagement, lead nurturing, conversion, retention and to reduce churn rates. • Liaise closely with other departments and engage stakeholders to ensure the CRM and tools are fully embedded across all integrated campaigns, and ensure a fast and efficient lead passing process. • Knowledge for all technical aspects of the CRM and email system, to ensure optimization, delivery and service. • marketing and/online marketing skills for planning, creation and testing of campaigns. • Maintain accurate and clean customer records in CRM database, including all interactions, customer contacts, and product ownership information. • Influence customer lifetime value and longevity through greater customer satisfaction within customer base • Manage customer escalations, issues, and build/drive resolution plan with customer and internal teams • Work across internal teams to advocate for your customer base bringing concerns and victories to the teams • Alert Product Management & Sales team of any potencial customer experience risk, complaint and feedback. • Assure eMail data base quality and gowth Youll Bring: • Bachelor’s Degree • Excellent verbal expression and online relationship building skills • Enthusiasm and positive attitude: passion for helping customers succeed is required • Ability to obtain sales-level understanding of numerous complex products and pricing • Flexibility in scheduling, due to different time zones and locations • A problem-solving mindset • Marketing Skills for execution of digital campaigns and physical events and trade shows • Support partners for customer approach strategies and hand hold them for lead conversion • Passion for digital techniques and technologies. • Advanced English Skill and a Native Language (as required) • Expert in outbound Customer Service Orientation • Focus on the Process Sales flow and sales techniques • Excellent in sales skills • Independent Contributor • Skilled Written and Verbal Communications • Able to close the leads • Experienced Self Management • Expert Decision Making • Experienced Organizational Skills • Expert Multi Tasking / Time Management • Skilled Analytical Thinking Location & Languages: • Required languages: Fluent English in written and verbal communication What We Offer: • Competitive base salary plus annual bonus • Excellent learning opportunities and career advancement potential • A diverse and professional company culture • Full benefits package, including health and welfare insurance coverage on Day 1 of employment. • Competitive PTO Travel: Reports to office daily